- Streamlined Request Management: Assign and manage guest requests across departments for smooth and efficient operations.
- Real-Time Escalations and Alerts: Ensure faster resolution times with alerts and escalations, driving 19% faster task resolution.
- Action-Triggered Operations: Automate actions based on check-ins, room moves, and guest preferences for a personalized experience.
- Robust Reporting: Gain insights into service trends and the financial impact of operations to make data-driven improvements.
- Direct Guest Connection: Enable real-time service requests through a branded app, ensuring faster response times and improved communication.
Turn Guest Needs into Opportunities with Unifocus
Guest Requests
Unifocus Guest Requests ensures timely and seamless resolution of service and glitch-related issues with a mobile-first, guest-centric approach. From personalized journeys to real-time communication, our platform enables exceptional service delivery across departments.
What we bring to the table
We know what it takes to run a hospitality business. We do a lot of the heavy lifting–so you don’t have to.
Simplify complexity 01
All in one place 02
Go Mobile 03
Boost Efficiency & Reduce Costs by Up to 8%
Key Features of Our Guest Requests Solution
Why Choose Unifocus' Guest Requests Tool?
Create Memorable Guest Experiences & Drive Satisfaction
- Boost Guest Satisfaction: Provide timely, high-quality service, leading to improved guest feedback and increased loyalty.
- Enhance Workforce Efficiency: Align staffing and task allocation with real-time service needs, achieving a 21% increase in workforce productivity.
- Reduce Operational Costs: Optimize task management and inter-department coordination to achieve a 15% reduction in operating expenses.
- Accelerate Task Completion: Real-time alerts and seamless workflows improve response times, leading to 19% faster task resolution.
Ways to Improve Labor Productivity with Performance Management Tools
Learn how real-time insights, time tracking tools, and employee productivity apps can optimize operations and boost team performance.
Make the Smarter Choice for Hotel Workforce Management with Unifocus
Optimize hotel labor costs and improve efficiency with Unifocus. AI-powered workforce management tools simplify scheduling, tracking, and c...
Boost Hotel Profits with Accurate Budgeting & Forecasting Software
AI-powered budgeting software to boost hotel profits, cut labor costs, forecast expenses, and make data-driven financial decisions for long...