Faster Responses, Happier Guests —Every Time with

Knowcross Service

Knowcross Service, now part of Unifocus, ensures that no guest request, complaint, or service task goes unnoticed. With automated request tracking, real-time task assignments & mobile accessibility, hotels can respond faster, resolve issues efficiently & exceed guest expectations—every time.
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Amplified Service Solutions

Why Operations Feel Disconnected & Inefficient?

  • Requests Get Lost or Delayed – Manual tracking leads to miscommunication & slow response times.

  • No Visibility into Service Requests – Staff doesn’t always know which tasks are pending or completed.

  • Inconsistent Follow-Ups – Without automation, guests may not get updates on their requests.

  •  Operational Silos – Housekeeping, front desk & maintenance teams operate independently, causing delays.

     

Hotel Operation Management Software

How Knowcross Service Fixes It All

  • Automated Request Assignment – Instantly assigns & tracks guest requests across departments.
  • Real-Time Status Updates – Staff can update request progress from any mobile device.
  • Smart Escalation Management – Urgent requests get prioritized & escalated automatically.
  • Seamless Team Coordination – Connects front desk, housekeeping, & maintenance for faster response times.
  • Analytics & Reporting – Gain insights into response times, service trends & guest feedback.

Full Knowcross Suite

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Trusted by Leading Companies

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Tom Healy
Tom Healy

“Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.”

“Our decision to implement Unifocus in all hotels in our portfolio was simple - we saw significant productivity improvements in properties using Unifocus for workforce management over those not using the system. Additionally, Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term."
Tom Healy

Andre Zotoff, VP, Strategic Hotels
Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

Unifocus Time & Attendance machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. Unifocus Time & Attendance can be customized to the work rules for your area.“

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

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Elliot Brandt, Corporate Manager, Great Wolf Resorts
Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at Unifocus to know just how stellar it has been to work with you. A+ rating, no question.“
Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

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Frequently Asked Questions

How does Knowcross Service improve response times for guest requests?
Can Knowcross Service integrate with my PMS & other hotel systems?
How does Knowcross Service prevent guest requests from being missed?
Can the system handle multiple request types, such as housekeeping, maintenance & concierge services?
How does Knowcross Service help improve guest satisfaction scores?
Does Knowcross Service support multilingual requests for international guests?
How does Knowcross Service track service efficiency & team performance?
Can guests receive updates on their service requests?
How does Knowcross Service improve communication between departments?
How quickly can hotels implement Knowcross Service?

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