Connected Hotel Operations That Resolve Issues Faster
Maintenance, Housekeeping, and Service Integration
In a hotel, every issue touches more than one department — a guest complaint might start at the front desk, require a repair, and end with a re-clean. Unifocus connects Maintenance, Housekeeping, and Service workflows in one unified platform, ensuring every team sees the full picture and can act without delay or confusion.
The result? Faster turnaround, cleaner handoffs, and a better guest experience, every time.
One Problem, One System, Full Team Awareness
Cross-Module Task Creation and Visibility
With Unifocus, a maintenance issue logged through Glitch or Housekeeping is automatically visible to all relevant teams — with shared status, notes, and resolution tracking.
Examples:
- Front desk logs a hot water complaint → Engineering receives a work order
- Engineer repairs a leak → Housekeeping notified for re-clean
- Guest requests rollaway bed → Triggers check-out in Inventory and delivery task in Housekeeping
- Room fails inspection due to broken lamp → Triggers a maintenance ticket
Benefits:
- Eliminates task duplication
- Reduces handoff errors and delays
- Keeps everyone aligned, even across shifts
Know Exactly When a Room Is Guest-Ready — No Guessing
Real-Time Status Sync and Room Readiness
Unifocus updates room status in real time as tasks are completed across departments, so the front desk and operations leads have a single source of truth.
Real-Time Visibility Includes:
- Maintenance repair complete
- Re-clean complete
- Inspection passed
- Guest-ready flag automatically updated
Impact:
Improves early check-in availability, minimizes blocked rooms, and speeds up service recovery.
Every Team Can Act, Not Just Observe
Shared Alerts, Notes, and Escalation Paths
Teams aren’t just informed — they can act from within the same platform, with shared permissions and escalation rules.
Key Features:
- Comments and photos visible across tasks
- Alerts push to the next team automatically
- SLA clocks reset or escalate across departments
- Shared logs for accountability and follow-up
Use Cases:
- Housekeeping sees when maintenance finishes and starts re-clean
- Engineering escalates unresolved Glitch issues
- MODs track issue movement and intervene where needed
Turn Shared Data Into Coordinated Improvement
Reporting and Root Cause Insights Across Departments
Cross-functional reporting lets hotels see how departments work together — and where they break down.
Reporting Includes:
- Total time from issue logged to room guest-ready
- Delay breakdowns by team or task
- Rework required due to missed handoffs
- Repeat issues by asset, room, or department
- Opportunities for shared training or process fixes
One Connected Platform, Backed by Real-Time Systems
PMS and Inventory Sync for Full Operational Context
Because Unifocus integrates with PMS and Inventory, every department can see:
- Guest status, loyalty tier, and requests
- Out-of-order or do-not-disturb flags
- Rollaway or crib availability and usage
- Scheduled PMs that might impact room availability
- Guest feedback linked to previous issues
Trusted by Leading Companies
Ready to Ditch Paper and Power Up Your Housekeeping Team?
The Hidden Cost of Inventory Mismanagement in Hotels — and How to Fix It
Poor inventory tracking costs hotels more than you think. Discover hidden losses & how smarter systems protect margins, time & guest satisf...
How Poor Inventory Management Hurts Hotels?
Poor inventory management hurting profits? Learn smarter ways to cut costs & boost guest satisfaction at your hotel.
How Hospitality Business Intelligence Affects Hotels
Learn how hotel business intelligence software enhances operations, revenue, and guest experience with real-time analytics, automation & AI...