Smarter Work Orders That Get the Job Done — and Documented
Fast, Trackable Repairs Across the Hotel
When something breaks, every second counts. Unifocus makes it easy to log, assign, and complete maintenance work orders — without paper, delays, or confusion. Whether the task is reported by a guest, flagged during inspection, or logged by staff, it’s automatically routed to the right technician and tracked until it’s done.
No more missing requests. No more wondering who’s working on what. Just fast, efficient, accountable repairs that keep guests happy and operations moving.
Make It Easy for Anyone to Report a Problem
Fast Work Order Logging from Any Department
With Unifocus, work orders can be created by engineers, housekeeping, supervisors, or service teams — right from the mobile app or desktop dashboard.
Logging Capabilities:
- Select location (room, outlet, public area)
- Choose issue type and severity
- Add notes, photos, and access instructions
- Set deadlines or schedule windows
- Auto-tag guest-related or urgent requests
Use Cases:
- Housekeeping flags a broken bathroom fixture
- Front desk logs a guest-reported HVAC complaint
- Engineering schedules room-specific equipment checks
- F&B team reports an ice machine malfunction
Get Every Task to the Right Person, Without Manual Dispatch
Automatic Assignment and Technician Routing
Unifocus routes tasks based on skills, location, workload, and availability — reducing guesswork and speeding up resolution.
Routing Rules Can Include:
- Technician role or certifications
- Shift coverage or real-time availability
- Department or property area
- Estimated time and SLA requirements
- Existing task load balancing
Benefits:
- Faster response
- Fairer workload distribution
- Improved technician utilization
From Assigned to Complete — Right From the Technician’s Phone
Mobile Execution and Live Status Updates
Once assigned, work orders show up in the technician’s mobile app — with all necessary details and real-time status sync.
Technician Tools:
- View assigned tasks by priority and location
- Mark tasks in progress or complete
- Add notes, photos, and part usage
- Reassign or escalate if needed
- Auto-sync with offline support in low-connectivity zones
Why It Works:
Reduces delays, improves data accuracy, and eliminates paper follow-ups.
Keep Tasks Moving, Even If Plans Change
Escalation and Reassignment Controls
If a technician is unavailable, a task is too complex, or a fix fails, Unifocus makes reassignment and escalation easy — and traceable.
Features Include:
- Auto-reassignment triggers for overdue tasks
- Manual reassignment with permission controls
- Escalation to supervisors or MOD
- Audit trail for each action taken
Impact:
No more “stuck” work orders. Tasks stay in motion — and get resolved.
Full Shift Oversight Without the Whiteboard
Real-Time Dashboards for Engineering Leads
Supervisors can monitor task status, tech performance, and workload in real time — with tools to adjust on the fly.
Dashboard Views:
- Open, in-progress, and completed tasks
- Tasks by technician or location
- Overdue or escalated work
- Mobile alerts and SLA pacing
Trusted by Leading Companies
Ready to Ditch Paper and Power Up Your Housekeeping Team?
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