System Integrations

Connected Housekeeping That Works Across the Entire Hotel Operation

In hospitality, room readiness isn’t just about cleaning — it’s about coordination. Unifocus integrates seamlessly with your property management system (PMS), service recovery workflows, and maintenance tools to ensure every department is aligned and every guest room is truly ready.

These integrations eliminate operational silos and make room status updates, defect tracking, and task communication seamless — so no one’s waiting, guessing, or duplicating work.

Real-Time Room Status, Priorities, and Guest Context

PMS Integration

Unifocus integrates bi-directionally with leading PMS platforms to synchronize room status and guest information.

Live Sync Includes:

Room occupancy and reservation status
Stayover vs. checkout flagging
Early check-in or late checkout alerts
VIP, loyalty tier, and group info
Do Not Disturb and Out of Order status

Why It Matters:

Clean the right rooms at the right time
Minimize wait times for early arrivals
Automatically adjust assignments based on PMS triggers

Turn Room Defects Into Actionable Work Orders

Maintenance Integration

During cleaning or inspection, attendants and supervisors can flag maintenance issues in the Unifocus app — triggering automatic work orders routed to engineering.

Maintenance Integration Capabilities:

Report issues with room-specific context
Attach photos, comments, and timestamps
Auto-assign tasks based on issue type or location
Update room status based on repair progress
Sync resolution with housekeeping for re-clean if needed

Use Cases:

Speed up resolution of faulty HVAC, lighting, or fixtures
Prevent re-assigning rooms before defects are fixed
Log recurring issues for asset lifecycle tracking

Link Guest Complaints to Operational Fixes

Glitch/Service Integration

Guest feedback often overlaps with housekeeping — from cleanliness concerns to missing amenities. Unifocus connects service recovery (Glitch) workflows to room-level housekeeping data.

Key Integrations:

Trigger Glitch tickets directly from task sheets or inspections
Associate guest complaints with specific rooms, dates, and attendants
Track service response time and re-clean assignments
Feed guest insights back into training and quality assurance

Impact:

Faster issue resolution
Higher guest satisfaction
Closed feedback loops between front desk and operations

A Single Source of Truth for Every Department

Unified Room Readiness Status

Because all modules — housekeeping, maintenance, inspections, PMS, and service — are connected, Unifocus provides a single, real-time view of room readiness.