The Symbiotic Nature of Customer and Employee Experience

May 14, 2018 - Published in CMS Wire – Human resource management(HR) in the enterprise has undergone one of the most dramatic digital transformation processes in the organization.

How to Gather Valuable Hotel Guest Feedback

March 28, 2018 - Published in Cvent Blog – Today’s hotel guests have a wide range of feedback tools to share information about their experiences, good and bad. Yelp, TripAdvisor, Google, Facebook, and other channels now offer consumers a public platform to share kudos and grievances.

Accentuating the Positive: Influencing Hotel Reviews

February 28, 2018 - Published in CVENT Blog – “This place is the worst” is not the kind of review that hospitality professionals want to see. Negative reviews, unfortunately, have a tendency to spread far more quickly than positive. Providing a memorable experience is, of course, foundational to ensuring positive reviews.

Chicago Tribune names Holiday Inn Chicago Mart Plaza River North #1 Top Workplace, driven by UniFocus’ actionable insights into

February 26, 2018 – Holiday Inn Chicago Mart Plaza River North, a UniFocus partner with 521 freshly redesigned guestrooms and 210 employees (termed “artists” within the company), was honored by The Chicago Tribune for being the #1 Top Workplace in Chicago among small employers.

Will Fair Workweek laws drive automation?

March 2, 2018 – By Mark Heymann, CEO, UniFocus – Published in Modern Restaurant Management – The Fair Workweek movement is gaining momentum across the country as advocates press – and workers demand – predictability in their weekly work hours.