Canyons Resort Expands Insights into Customer Experience with UniFocus Mystery Shop

Submitted by Beth Mahler on Wed, 05/15/2013 - 08:14

Utah’s largest and most dynamic ski and snowboard resort, Canyons Resort,  selected UniFocus to provide mystery shop evaluations designed specifically to provide business feedback expanding insights into their customer’s experience . The benefits of SERVICEScope are seen immediately after implementation and continue to accrue long after.

What Drives Meeting Planners Loyalty to Independents?

Submitted by Beth Mahler on Thu, 04/25/2013 - 11:13

How Independent hoteliers can better develop loyalty among meeting planners;

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    • Upscale Hotels -What Drives Meetings and Intent to Recommend?

    Submitted by Beth Mahler on Wed, 04/24/2013 - 11:03

    HOTELS Magazine on Tuesday presents Part 2 in series on meetings business research conducted by UniFocus to help upscale hoteliers understand which features a

    What Drives a Meeting Planner's Intent to Return?

    Submitted by Beth Mahler on Tue, 04/23/2013 - 15:16

    HOTELS magazine features the first of a series of research reports from performance solutions provider UniFocus aimed at helping hoteliers understand which features and services at their properties impact a meeting planner’s selection process, three opportunities emerged.