Why you need a Labor Management System - An Introduction

March 2016 - by Ken HeymannImagine that each time you check into a luxury hotel, a single associate is assigned to take care of all your needs 24/7. He checks you in, takes your bags to your room, then waits outside your door to fulfill any request you might have.

Measuring success and individual motivation in a post-tipping age

Published in Restaurant Hospitality - March 2, 2016 - by Mark HeymannWith more restaurants adopting no-tip policies, operators must find new barometers for gauging

HBR Article: Top Line vs. Bottom Line and the Effect on Market Share

Published in Hotel Business Review - March 2016 - by Mark HeymannThe hotel industry spends a great deal of money today promoting

Mark Heymann in Smart Supervision Newsletter

Coaching vs. Managing in the Age of the Millennial

Already outnumbering boomers in the general population, millennials are set to represent the largest segment of the U.S. workforce by 2018.

Ken Heymann in Hotel News Now

6 Tips to Promote Employee Team Building

At a time of labor shortage and high turnover rates, hoteliers can use team building exercises to promote employee engagement and morale.