Technical Services Manager
India
UniFocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
UniFocus’ software is designed to:
- Enhance staff productivity
- Lower property labour costs
- Help manage all the various on-site employees to strict labor standards that drive efficiency without sacrificing guest satisfaction
- Efficiently execute daily operational workflows
- Provide insights into individual and department performance to highlight areas within a property that have been exceeding expectations or having frequent issues
- Increase asset life
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
Visit https://www.unifocus.com for more details
ABOUT THE JOB:
Responsible for successful on-boarding of client and manage post-on-boarding issues to ensure seamless
customer experience.
WHAT WILL YOU DO:
- Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer
Accounts/Interfaces - Create and execute project plans based on different customer/product combinations and define
milestones, checklists and deliverables for projects - Publish the project dashboards and reports to internal stakeholders and management team at
defined intervals - Work across various internal teams (Partner Success, Operations, Product Management,
Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with
other technology providers to create seamless interfaces and ensure successful completion of
technical assignments - Flag any technical issues in time and work with stakeholders to ensure timely resolution and
communication to the clients - Perform project audits for newly implemented properties and identify gaps, if any
- Build and lead a cohesive and high performing team.
WHAT ARE WE LOOKING FOR:
- B. Tech or equivalent degree in computer science.
- Total experience of 10+ years with at least 3 years leading a team serving customers globally.
- Industry experience of working in similar IT services/product companies with. B2B experience
preferred. - In-depth knowledge of Windows servers and strong Windows Administration skills
- Thorough understanding of IT hardware and software systems (Networking, Servers, Databases,
firewalls, Active Directory, Proxies, Security, Cloud systems etc.) - Strong experience of working in cloud services (AWS preferred)
- Working knowledge of interfaces and integrations of systems.
- Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP,
HTTP/HTTPS, Email Routing, etc. - Strong time management and organizational skills, detail-oriented and takes initiative to tackle
challenges - Committed to working collaboratively with highly diverse teams, and many different types of people
- Experience of working in hotel technologies will be an added advantage
THE UNIFOCUS EXPERIENCE:
The physical, mental, emotional and financial health of our people is something we always care about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
WE OFFER (of-course, in addition to your compensation):
- Health and medical insurance
- Paid time off
- A flexible working environment meaning we strike the balance of what you need and what works for the business
- A hybrid approach to the future of work
- Parental leave
- Professional development assistance
- Referral program