Technical Services Manager

India

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labor management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
Visit https://www.unifocus.com for more details.

ABOUT THE JOB:

Responsible for successful integration of Unifocus platforms with those from other vendors, enabling the exchange of necessary data to provide a seamless customer experience.

WHAT WILL YOU DO:

  • Lead the technical implementation team of 5-6 data integration specialists located in multiple regions, who are responsible for Setting up Customer Accounts/Interfaces.

  • Work across various internal teams (Implementation, Client Success, Operations, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments.

  • Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients.

  • Perform project audits for newly implemented properties and identify gaps, if any. 

WHAT ARE WE LOOKING FOR:

  • B.Tech or equivalent degree in Computer Science. 

  • Total experience of 8+ years with at least 3 years leading a team serving customers globally.

  • Industry experience of working in similar IT services/product companies with B2B experience preferred.

  • In-depth knowledge of Windows servers and strong Windows Administration skills.

  • Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc).

  • Strong experience of working in cloud services (AWS preferred).

  • Working knowledge of interfaces and integrations of systems. 

  • Good understanding of Internet-based technologies including DNS, Security, IP Routing, - SSH, FTP, HTTP/HTTPS, Email Routing, etc. 

  • Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges.

  • Committed to working collaboratively with highly diverse teams, and many different types of people.

  • Experience of working in hotel technologies will be an added advantage.

THE UNIFOCUS EXPERIENCE:

Our Culture Statement: Thriving Together, Achieving Greatness

To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

In addition to a competitive salary, we offer:

  1. Health insurance

  2. Paid time off

  3. A hybrid environment that promotes a healthy work-life balance

  4. Parental leave

  5. Professional development assistance

  6. Referral program