Instant Guest Issue Logging and Automated Task Routing
Get the Right Task to the Right Team — Fast
When a guest needs something — or something goes wrong — how fast you respond makes all the difference. Unifocus captures service issues the moment they’re reported and automatically routes them to the right department, based on issue type, location, and urgency.
Whether it’s a missing amenity, a maintenance problem, or a room that didn’t meet expectations, Unifocus gets it into the right hands immediately — so your team can act before the guest loses confidence.
Empower Every Employee to Capture What Matters
Log Issues from Anywhere — by Any Team Member
Frontline staff, supervisors, and managers can all log issues directly into the Unifocus mobile app — from guest complaints to internal service needs.
Logging Capabilities:
- Issue categories (e.g., housekeeping, engineering, F&B)
- Location (room number, outlet, public area)
- Priority (normal, urgent, VIP)
- Photos and notes for context
- Voice-to-text support for speed
- Attach guest name or reservation when needed
Use Cases:
- Front desk reports a missing luggage delivery
- Room attendant flags stained linens or refused service
- Bell staff notes a delayed valet return
- Restaurant team logs special request for in-room dining
No More Manual Assignments or Guessing Who Owns It
Automatic Routing by Type, Location, and Rules
Once logged, Unifocus automatically routes the issue to the correct team or individual based on configurable logic.
Routing Logic Includes:
- Issue category and sub-type
- Room number or public area mapping
- Team availability and workload
- Guest status (e.g., loyalty tier, VIP)
- Property-specific rules or escalation paths
Benefits:
- Reduces time to resolution
- Eliminates delays caused by misrouted issues
- Keeps teams focused on what’s most important
.jpg)
One System for Every Type of Service Need
Guest-Facing and Internal Issues Handled Seamlessly
Not all issues come directly from guests — some come from internal teams. Unifocus handles both with the same precision.
Examples:
- Front desk logs guest-reported air conditioning issue
- Supervisor logs missed DND status on door
- Guest service agent creates ticket for room upgrade setup
- Housekeeping logs minibar restock or damage discovery
Why It Works:
All departments stay connected — with full accountability and traceability from the moment an issue is identified.
Keep Logging Fast and Accurate — Every Time
Preconfigured Templates and Smart Defaults
Speed and accuracy don’t have to compete. Unifocus enables quick issue logging with:
- Default settings by role or shift
- Pre-filled fields based on location
- Standardized issue categories
- Smart suggestions based on past entries
Add Guest Context Without Adding Time
PMS and Guest Data Integration
If an issue relates to a specific guest, Unifocus can pull relevant info from your PMS — ensuring service teams understand the full context.
Integrated Fields:
- Guest name, status, and loyalty tier
- Check-in/check-out time
- Stay history and notes
- Room upgrade or special requests
.jpg)
Trusted by Leading Companies
One Suite. Every Solution.
Ready to Ditch Paper and Power Up Your Housekeeping Team?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
The Hidden Cost of Inventory Mismanagement in Hotels — and How to Fix It
Poor inventory tracking costs hotels more than you think. Discover hidden losses & how smarter systems protect margins, time & guest satisf...
How Poor Inventory Management Hurts Hotels?
Poor inventory management hurting profits? Learn smarter ways to cut costs & boost guest satisfaction at your hotel.
How Hospitality Business Intelligence Affects Hotels
Learn how hotel business intelligence software enhances operations, revenue, and guest experience with real-time analytics, automation & AI...