Real-Time Service Visibility
Stay in Control — No Matter Where You Are
Unifocus puts the full picture of hotel service operations on mobile — so your team can act quickly, manage issues mid-shift, and never miss a guest need. From escalations to open tasks to SLA countdowns, every update is right where it should be: with the person who needs to act on it.
Whether you’re a supervisor walking the floor or a frontline team member juggling requests, Unifocus mobile dashboards keep you one step ahead.
One Interface. Different Views. Always Relevant.
Role-Based Dashboards for Staff and Managers
Everyone sees what they need — and only what they need — in a clean, focused mobile interface.
For Staff:
- List of assigned tickets
- Timer for SLA countdowns
- Priority levels and comments
- Push notifications for updates or reassignments
- Ability to close, escalate, or comment on tasks
For Managers:
- At-a-glance view of open and overdue issues
- Escalation alerts with status updates
- Team performance summaries
- Shift snapshots with real-time filtering
Find What You Need — Instantly
Smart Filters and Search
As the volume of service issues grows, Unifocus makes it easy to stay organized with smart filtering and search tools.
Filter Options:
- By issue type (e.g., HVAC, minibar, guest service)
- By location (room number, public area, outlet)
- By team, priority, or SLA status
- By guest or ticket number (with PMS integration)
Search Tools:
- Auto-complete by keyword
- Recent activity history
- Staff-specific logs
Never Lose Track of What’s Coming Due
SLA Timers and Escalation Alerts
Unifocus mobile dashboards display live countdowns for time-to-acknowledge and time-to-resolve, helping staff and managers prioritize the right tasks.
Alert Features:
- Color-coded urgency (green/yellow/red)
- Push alerts when approaching SLA thresholds
- Escalation flag when issue moves up chain
- Tap to view full history and notes
Close, Reassign, or Escalate Without Leaving the App
In-App Issue Management
Your teams don’t need to jump platforms to take action. From the mobile dashboard, they can:
- Mark issues resolved
- Add comments or photo updates
- Reassign tickets to other teams
- Trigger maintenance work orders or housekeeping re-cleans
- Escalate tickets manually with one tap
End Every Shift with Confidence — Not Confusion
Daily Wrap-Ups and Shift Handoff Tools
At shift change, managers and MODs can quickly review unresolved tickets, high-priority issues, and staff actions.
Shift Tools Include:
- Open and escalated issue summaries
- Filter by department or priority
- SLA performance snapshot
- Notes passed between shifts
- Export or sync to leadership dashboards
Trusted by Leading Companies
One Suite. Every Solution.
Ready to Ditch Paper and Power Up Your Housekeeping Team?
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