Unifocus connects with leading guest messaging platforms—SMS, chat, and voice—to allow hotels to communicate with guests in real time during service issue resolution. Staff can automatically notify guests when requests are completed, provide updates on delays, and personalize communication based on guest history—all without leaving the Unifocus platform.

Yes. When surveys are powered by Unifocus or integrated from third-party platforms, feedback can be traced directly to service events such as glitches, maintenance requests, or housekeeping delays. This lets managers see the full context of guest satisfaction and pinpoint which service actions impacted sentiment.

Unifocus flags survey responses where no corresponding service ticket exists—highlighting missed opportunities for proactive resolution. This allows managers to investigate silent dissatisfaction, coach staff, and tighten issue tracking practices to prevent future oversights.

Unifocus allows automation of follow-up actions such as generating service tickets from flagged survey comments, escalating complaints to leadership, scheduling re-cleans or inspections, and routing feedback to HR or training teams. This turns insights into direct operational improvements.

By connecting messaging, service, and feedback data, Unifocus helps hotels close the loop with guests through personalized follow-up. Staff can acknowledge dissatisfaction, respond in-app, and take corrective action while capturing all activity in one platform—supporting accountability and improved guest relationships.

Unifocus combines operational and guest experience data into unified reports. Managers can view metrics such as the percentage of low-score guests with unresolved issues, repeat complaints by department, and sentiment trends tied to resolution speed—supporting data-driven service improvements.