Service Communication That Keeps Hotel Teams Aligned
Connect the Right People to Every Task
Guest issues don’t stay in one department — so your operations platform shouldn’t either. Unifocus ensures that every request, complaint, or task reaches the right team with full visibility into status, ownership, and next steps.
By connecting the front desk, housekeeping, engineering, and food & beverage in one centralized system, Unifocus helps teams collaborate without confusion — and guests feel the difference.
One Platform. All Departments. Full Awareness.
Shared Service Task Visibility Across Teams
Every department can see and interact with service issues relevant to them — without relying on phone calls, emails, or sticky notes.
Cross-Team Visibility Includes:
- Logged service issues and internal tasks
- Department ownership and reassignment status
- SLA countdowns visible to all stakeholders
- Add comments, photos, or updates from any team
Use Cases:
- Front desk sees if housekeeping has addressed a DND violation
- Engineering sees open issues before reassigning a room
- F&B is notified when a minibar restock is delayed
Keep Everyone in the Loop — Without Interruptions
Real-Time Notifications and Mobile Alerts
Unifocus notifies teams and individuals when they need to take action — and only then. No noise. No missed handoffs.
Notification Features:
- Push alerts to assigned departments or individuals
- Triggered by new tickets, updates, escalations, or reassignment
- Configurable based on role, shift, or location
- Delivered via mobile or desktop
Why It Works:
Less clutter, more clarity. Everyone knows what’s expected — and by when.
Service Issues Often Start in One Team and End in Another — We Connect Them
Interconnected Workflows With Maintenance and Housekeeping
Whether it’s a guest-reported issue or something flagged by staff, Unifocus routes and updates tasks as they evolve.
Examples:
- Guest reports a bathroom leak → routed to Engineering
- Maintenance flags damage → Housekeeping re-clean triggered
- Attendant logs room condition → Glitch created, front desk updated
Integrated Departments:
- Housekeeping
- Engineering / Maintenance
- Front Desk
- Guest Services
- F&B / Minibar
- Spa / Facilities
Don’t Let Open Issues Get Lost Between Shifts
Shift Handoff and Task Continuity
Unifocus tracks open issues across shift changes, ensuring no task is dropped — and nothing gets overlooked during the busiest times of day.
Shift-Change Tools:
- Daily summary of unresolved or overdue issues
- Escalation history and time-to-resolve tracking
- Notes and resolution context available to next shift
- Supervisor-level review at close and open of each shift
Outcome:
Fewer dropped balls. Better accountability. Smoother service across the clock.
Coordinate Across Hotels Without Email Chains or Phone Trees
Multi-Property Coordination (for Brands or Portfolios)
For regional operations, Unifocus supports multi-property coordination — including task visibility, issue escalation, and reporting.
Enterprise Tools Include:
- Escalate guest-impacting issues across properties
- Assign regional support for persistent problems
- Track service performance trends across multiple sites
- Share best practices and templates across properties
.png)
Trusted by Leading Companies
One Suite. Every Solution.
Ready to Ditch Paper and Power Up Your Housekeeping Team?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
The Hidden Cost of Inventory Mismanagement in Hotels — and How to Fix It
Poor inventory tracking costs hotels more than you think. Discover hidden losses & how smarter systems protect margins, time & guest satisf...
How Poor Inventory Management Hurts Hotels?
Poor inventory management hurting profits? Learn smarter ways to cut costs & boost guest satisfaction at your hotel.
How Hospitality Business Intelligence Affects Hotels
Learn how hotel business intelligence software enhances operations, revenue, and guest experience with real-time analytics, automation & AI...