Optimize Hotel Service Operations with Unifocus
Power your service operations with automation & real-time tracking.
Take control of your hotel’s service operations with Unifocus. Manage guest requests, housekeeping, and maintenance all from one simple platform. Streamline tasks, keep your team connected, and respond faster to guest needs—right from your phone.
Trusted by Leading Companies
What we bring to the table
We know what it takes to run a hospitality business. We do a lot of the heavy lifting–so you don’t have to.
Simplify complexity 01
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
All in one place 02
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
Go Mobile 03
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
Boost Efficiency and Reduce Costs by Up to 8%
Key Features of Our Service Operations Solution
- Real-Time Task Assignment & Tracking: Automatically assign service tasks, track progress, and ensure timely completion, leading to better guest satisfaction scores.
- Mobile-First and Multilingual Support: Manage tasks on the go with mobile capabilities, supported in over 180 languages, ensuring seamless communication for your global workforce.
- All-in-One Integrated Platform: Unifocus integrates with your Property Management System (PMS), Scheduling, and Time & Attendance for cohesive and smooth hotel operations.
Why Choose Unifocus Service Operations ?
Drive Profits, Boost Productivity & Enhance Guest Experience!
- Optimize Task Management: Automatically assign and track service tasks to reduce delays and streamline operations.
- Keep Staff Engaged: Use mobile updates and real-time communication to keep your team informed and motivated.
- Resolve Requests Faster: Speed up response times and handle guest requests efficiently to improve their experience.
- Boost Guest Satisfaction: Ensure quick, personalized service delivery, leading to happier guests and better reviews.
Frequently Asked Questions
How does Unifocus Service Operations help reduce response times for guest requests?
Unifocus uses real-time task assignment and tracking to ensure service requests are handled immediately. Tasks are automatically assigned to available staff, and managers can monitor progress on the go, reducing delays and ensuring timely resolutions.
Can Unifocus integrate with my hotel’s Property Management System (PMS)?
Yes, Unifocus integrates seamlessly with your existing PMS, allowing service requests, guest preferences, and room statuses to flow automatically between systems. This ensures your team has real-time visibility and can respond faster to guest needs.
How does the platform handle escalations for unresolved service requests?
Unifocus allows you to set up custom escalation rules. If a task isn’t completed within a certain timeframe, the system automatically alerts the next level of management, ensuring no request is missed or delayed.
Can we track service efficiency and staff performance using Unifocus?
Yes, Unifocus includes detailed reporting and analytics. You can track how long it takes to resolve service requests, identify recurring issues, and measure staff performance. These insights help you optimize operations and improve guest satisfaction.
How does Unifocus handle multi-property management?
Unifocus is designed to support multi-property operations. You can manage service requests, maintenance, and staff assignments across multiple locations from a single dashboard, ensuring consistency and efficiency across all properties.
Is Unifocus available in multiple languages for international staff?
Absolutely. Unifocus supports over 180 languages, making it easy for multilingual staff to access, update, and manage tasks directly from their mobile devices, ensuring smooth communication across diverse teams.
How does Unifocus help with preventive maintenance?
Unifocus allows you to automate and schedule preventive maintenance tasks, helping you stay ahead of potential issues. You can track and monitor equipment health, schedule routine checks, and reduce the likelihood of costly repairs or guest complaints.