Explore our journey through groundbreaking industry-first innovations
Discover the solutions that have reshaped hotel operations and workforce management.
Automation and Scheduling Foundation 1983
Building on the first-ever labor management system and automated scheduling for the hotel industry, a pioneering system that laid the foundation for early AI
Workforce Forecasting System 2000
Delivered the first hospitality workforce management system with outlet forecasting
SMS Rapid Response System 2003
Introduced the first rapid-response system for hotels using SMS messaging.
Web-Based Hotel Solution 2004
Launched the first web-based labor management system for hoteliers.
First Hotel Mobile App 2005
Developed the first-ever mobile app for the hospitality sector on the Symbian platform for Nokia phones.
Blackberry App Launch 2007
Released the first-ever hotel mobile app for Blackberry devices.
SMS Guest Communication 2008
Pioneered a communications platform between hotels and guests, leveraging SMS text messages.
Multi-Language User Support 2010
Became the first workforce management system to offer multiple languages for users.
Auto Task Sheet Creation 2015
Introduced auto task sheet creation and assignment capabilities to its workforce management platform.
Labor Standards Integration 2016
Integrated labor standards and the labor budgeting process directly into workforce management technology.
Multi-Lingual Scheduling App
Launched the hotel industry’s first multi-lingual mobile scheduling app.
ShiftGenius Enhances Staffing 2021
Introduced ShiftGenius, an intelligent addition to our well-loved automated shift-swapping feature and the first hospitality technology to allow managers to post open shifts to everyone or select groups of employees, improving staffing coverage, hiring, and retention.