Hotel Housekeeping Software
Faster Turns, Higher Standards, Happier Teams
Unifocus Housekeeping gives hotels the power to streamline room assignments, improve task tracking, and keep operations moving — all from a mobile-first platform built for speed and flexibility.
Formerly part of the Knowcross platform, this solution is trusted by housekeeping leaders at some of the world’s most iconic properties.
What we bring to the table
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
The Right Room, to the Right Attendant, at the Right Time
Intelligent Room Assignment & Routing
Unifocus automates room assignments using configurable rules based on room priority, proximity, floor layouts, attendant productivity, and real-time status.
Capabilities:
- Auto-assign rooms based on custom logic
- Prioritize rush rooms or VIP stays
- Consider staff location, language, and experience
- Support multiple assignment modes (by section, load, or time)
Benefits:
- Faster turns and reduced manager time
- More efficient routing = less fatigue
- Higher guest readiness on early check-in windows
Ditch the Paper — Go Real-Time and Error-Free
Live Task Sheets & Mobile Execution
Unifocus provides attendants with real-time digital task sheets on their mobile devices, keeping them focused and enabling supervisors to rebalance work on the fly.
Features:
- Mobile room list with priority status
- Tap-to-complete workflow with timestamps
- Supervisor alerts for delays, refusals, or cleaning issues
- Offline mode for areas with poor Wi-Fi
Benefits:
- Improves accuracy and accountability
- Reduces lost time and miscommunication
- Makes mid-shift updates easy and immediate
Full Oversight Without Hovering
Supervisor Visibility & Productivity Tracking
Supervisors get a live view of team progress, issue alerts, and completed rooms — all from a central dashboard that works on desktop or mobile.
Key Tools:
- Visual room status updates and completion percentages
- Real-time productivity dashboards
- Delay alerts (with timestamps and comments)
- Room reassignment with drag-and-drop tools
Outcomes:
- More efficient balancing during peak hours
- Better data for coaching and recognition
- Stronger shift handoffs
Maintain Standards. Catch Issues Early.
Integrated Inspections & Quality Assurance
After cleaning, rooms can be routed for inspection — using mobile checklists that reflect brand or property standards. Supervisors can flag issues, add comments, and reassign with a single tap.
Features:
- Digital inspection forms with scoring and photos
- Auto-routing of rooms for inspection based on status or rule
- Checklist templates by brand, room type, or department
- Reporting on failed inspections, rework, and trends
Room Readiness Depends on More Than Just Cleaning
Integrated with PMS, Service, and Maintenance
Unifocus Housekeeping integrates seamlessly with your PMS and other operational systems to ensure every room is truly guest-ready.
What’s Connected:
- PMS: Real-time room status and turn priority
- Glitch (Service): Report issues directly from mobile task sheet
- Maintenance: Auto-generate work orders for defects or delays
- Survey: Flag recurring feedback issues for deeper insight
Why Top Properties Choose Unifocus for Housekeeping
Results that Move the Metrics
Clients using Unifocus Housekeeping report:
- 20–30% faster room readiness times
- Higher inspector-to-attendant productivity
- Increased team satisfaction due to fairer workload balancing
- Reduced guest wait times and higher satisfaction scores
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