DALLAS, TX – Oct. 25, 2023 – Unifocus, the global leader in workforce management solutions for the hotel and hospitality industry, proudly marks its 25th anniversary. With a culture of innovation, Unifocus remains at the forefront of shaping workforce technology for hotels, setting industry standards.
"Twenty-five years of serving the hospitality industry and counting," says Moneesh Arora, Chief Executive at Unifocus. "We're filled with gratitude for our clients who've been part of this journey, as well as our incredibly dedicated team that makes our vision a reality. Our success stems from our commitment to truly understanding the needs of hoteliers, which continually inspires us to enhance and innovate our hotel operations technology."
Founded in 1998, a landmark year in technological evolution, Unifocus emerged with a vision to revolutionize hotel businesses through cutting-edge technology. That year saw the birth of giants like Google, crucial legislation like the DMCA fostering e-commerce growth, the establishment of vital Wi-Fi standards, the rise of MP3 players, and ambitious space endeavors like NASA's Mars Climate Orbiter. These milestones underline the spirit of innovation and progress that characterized the era.
That same year, Unifocus introduced the first-ever hotel labor management system, revolutionizing labor management for the hospitality sector. Unifocus' early innovations include automating scheduling, accommodating employee preferences for time off, and much more.
Today, Unifocus continues to empower hotels with innovative technology. Ever evolving, Unifocus expanded its capabilities by acquiring Knowcross, a best-in-class operations management platform, to deliver a streamlined workforce management suite to hoteliers. A natural next step in the evolution of hotel operations, the integrated systems boost managers’ decision-making with real-time data that flows between forecasting, scheduling, task execution, as well as guest and employee satisfaction in one ecosystem.
"Reflecting on the early days of Unifocus, we envisioned a future where technology would optimize hotel businesses,” said Mark Heymann, Founder of Unifocus. “Twenty-five years ago, we pioneered technology that accurately predicts occupancy and aligns it with staffing levels—an early form of machine learning. Today, as AI evolves, Unifocus continues to optimize hotel operations from ShiftGenius to streamlined and dynamic housekeeping tasks, all working together to enhance the guest experience. "
For more information, visit www.unifocus.com
Unifocus is a global leader in workforce management technology, serving properties in 68 countries and 31 languages. Designed for hotels, Unifocus boosts hotel performance with intelligent analytics that automate labor budgeting and forecasting, delivering precise staffing levels and workloads by streamlining Planning & Scheduling, Time & Attendance, and Operations Management tools. Employees love the mobile app for seamless communication, with features like effortless shift swaps using the award-winning Shift Genius, and real-time prioritization of guest requests, housekeeping and maintenance tasks. Operational efficiency is accelerated with compliance alerts that allow managers to focus on what truly matters: maximizing guest satisfaction and fostering a productive, engaged workforce. Discover the future of hotel operations with Unifocus. Visit Unifocus.com today.