Dallas, August 11, 2010 - UniFocus today announced that Xanterra Parks & Resorts, a GUESTScope™ client, has now implemented MEETINGScope throughout their eight Ohio State Park Lodges.
“As the country’s largest park concessioner, it’s vital that we have a uniform system for tracking meeting planner feedback that provides an effective forum for responding to their comments and concerns. We also believe that a system such as this will lead to higher response rates from meeting planners,” said Dianna Rom, Regional Director of Sales for Xanterra Parks & Resorts. “MEETINGScope enables us to distill the most critical information so we can identify trends and make improvements to ensure we’re creating ‘top of mind’ awareness as a top venue choice.”
State park destinations and their related meeting facilities continue to be perceived as offering some of the best values that can be found for group events. Maumee Bay Lodge & Conference Center, Ohio's premier lodge and newest state park, is an example of how Xanterra Parks & Resorts is delivering more value.
“MEETINGScope gives us specific information about the service experience and how we can better manage the entire meeting from initial contact to event delivery,” said Patrick Czarny, General Manager. “This knowledge enables us to step up our game, earn their loyalty and keep revenue from walking out the door.”
“We are pleased to announce our latest strategic initiative with Xanterra Parks & Resorts” said Mark Heymann, President and CEO of UniFocus. “MEETINGScope is gaining traction in the hospitality industry as the best product of its kind for gaining market share and growing your meeting and events revenue.”
MEETINGScope utilizes survey questions designed to distill the most critically important issues surrounding the meeting planner experience, and also includes these vital features:
- Revenue at Risk: From meeting planner satisfaction scores, identify where revenue is at risk associated with your property’s performance for meetings and events. Based on the event planner’s intent to return and recommend your facilities, you will know how this impacts the “Cost of Quality.”
- Clearly see dollar amount of revenue at risk from a dashboard.<
- Slice results by property, region, or market segment to identify problem areas within your portfolio and their related revenue impact.
- Event Timeline: Easily determine what caused an event planner’s business to be at risk for future meetings/events by looking at the results on a color-coded format by event dates.
- Critical Issues: Attack the most critically important issues to the success of your meetings business!
- Service Recovery Index: Know how well your staff is solving issues as categorized by problem type.
- Issue Analysis Reporting: Put effective corrective actions into play that relate to the frequency and types of issues across your portfolio by property, region, or market segment..
In addition, MEETINGScope enables venue providers to match the right staff with the right meetings by drawing from a database of more than 250,000 meeting-planner profiles. Rich-media online sales tools enable you to book more events business as a vital ongoing source of revenue. And to keep this revenue, an integrated Action Plan Tracking System that ties directly to a Meeting Planner Response System ensures that proper service recovery occurs.
About Xanterra Parks & Resorts
Xanterra Parks & Resorts® (consisting of several affiliated Xanterra entities) operates lodges, restaurants and other concessions at national parks and state parks and resorts. Xanterra Parks & Resorts is the country’s largest park concessioner. Xanterra Parks & Resorts operates concessions in the following locations: Grand Canyon, Yellowstone, Zion, Crater Lake, Death Valley, Rocky Mountain and Petrified Forest National Parks, Mount Rushmore National Memorial, Silverado Resort in Napa, California, and eight Ohio State Park Lodges as well as the Geneva Marina at Ohio’s Geneva State Park. Xanterra Parks & Resorts also operates the Grand Canyon Railway in Williams, Arizona.
Xanterra Parks & Resorts has been committed to the preservation and protection of the environment for many years. Through its environmental program, “Ecologix,” Xanterra Parks & Resorts has been recognized repeatedly for environmental leadership in the hospitality industry and is the recipient of many honors, including major awards from the U.S. Department of the Interior, National Park Service, Environmental Protection Agency, Travel Industry Association of America, American Hotel and Lodging Association, National Parks Conservation Association, Conde Nast Traveler, National Geographic Traveler, Colorado Department of Public Health, State of Arizona, Arizona Department of Environmental Quality and Utah Department of Environmental Quality.
For more information about Xanterra Parks & Resorts, links to individual properties and reservations numbers, visit www.xanterra.com.
About UniFocus
UniFocus workforce management software provides all the tools you need to make labor force decisions with confidence. We help you optimize your daily operations with powerful yet flexible tools. Empower leadership and staff to create schedules that maximize customer satisfaction while minimizing wasted labor hours. Better labor management for contingent workforces in the hospitality, restaurants, retail, and healthcare industries. If you're in the market for a better WFMS, contact us today.
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