Dallas, October 5, 2012 – UniFocus is pleased to introduce its newly enhanced mobile device functionality that makes the survey process easier for users with smart phones and increases the response rates for its guest, meeting planner and employee engagement feedback Survey Solutions.
“The dynamic survey link automatically displays either a mobile or standard version of the questions, based on the device the user is viewing when taking the survey,” said Joan King, Managing Director, Survey Solutions of UniFocus. “The standard version of the survey appears for users of desktop and laptop computers and tablets, such as iPads. A shorter mobile version of the survey is viewed by those linking through smart phones, making it easier and more likely for them to provide feedback.”
UniFocus’ Survey Solutions connect service standards to your guest, meeting planner and employee perceptions, helping your teams exceed customer expectations. These solutions provide actionable, real-time customer feedback and employee metrics through a user-friendly visual dashboard. Key Opportunity reporting takes large volumes of gathered data and prioritizes the issues that are most important to your guests, letting you work toward improving perceptions and thereby increasing their likelihood to return and recommend, which will in turn improve the bottom line.
“One of the key differentiators our customers receive is a high survey response rate. We’re able to keep those rates high by leveraging our hospitality expertise and custom designed surveys with unique and innovative technology to optimize the experience and process,” said King. “A high priority for UniFocus is to continue to improve the ease of use for our survey takers so they will continue providing valuable feedback to our partners.”
UniFocus’ Survey Solutions – GUESTScope, MEETINGScope, STAFFScope and SERVICEScope – are the tools that provide the knowledge and expertise you need to drive a more profitable business.