Dallas, May 20, 2011 - UniFocus today announced that its innovative Watson, R.M. Labor Management System (LMS), along with Time & Attendance, have made a substantial impact upon Plus Services Company in all of their 60 US locations. Plus provides a wide range of services including bellmen, valet parking, self-parking management, airport services, and the world’s first TSA approved remote airline check-in system.
Plus Services Company includes Bags Inc., along with sister companies Cars Inc. and Serv.
“We are very pleased with the staffing accountability and quick visibility that Watson, R.M. LMS gives us, which enables us to meet both our budgetary and client expectations,” said Scott Fasano, Vice President of Operations for Plus Services Company. “As a result, we’ve been able to greatly improve our ability to control what happens in our workforce and improve service by easily moving hours around to busier days.
“Our Watson, R.M. Time & Attendance system and paperless e-Portal has also made a big difference for our agents,” continued Fasano. “We have gotten huge support from our team, who enjoy the ease of clocking in, checking their schedules and making requests online. Watson, R.M. rounds out benefits for our entire organization by enabling us to hit our KPI’s and provide better service to our clients at significant cost savings.
“We are now managing our entire operation better than ever with UniFocus’ Watson, R.M. and I would recommend this system to any hospitality or service-related organization—without hesitation,” added Fasano.
The newest release of Watson, R.M. provides a visual display of daily staffing requirements and the capability to easily create optimal workforce schedules. With the enhanced Schedule Editor, changing employee profiles or availability and making adjustments in relation to system-generated labor plans has never been easier. Watson, R.M. also provides better data to account for banked hours and managing overtime calculations. And administrators may pull up an audit log that indicates who did what and when—for better accountability.
“For organizations such as Plus Services Company, Watson, R.M. takes the pain out of managing a diverse workforce by handling compliance issues and reducing costs early on,” said Mark Heymann, UniFocus President and CEO. “One of the biggest benefits of the system is that it is centralized and hosted, providing visibility and accountability at the corporate level and improved standardization in every location.
“We are pleased about our partnership with Plus Services Company, and look forward to its continued success in managing their workforce as their business keeps growing,” added Heymann.
Plus Services Company implemented UniFocus’ Watson, R.M. technologies in August 2010.
Many of the basic processes such as forecasting, budgeting and scheduling—that many organizations are still doing manually—can now be automated with Watson, R.M., which incorporates industry-specific statistical analysis to project business volumes. Schedules are then optimized by identifying critical relationships, such as number of guests to be served at any time and the necessary staff to meet service standards. And Watson R.M. incorporates a specific Labor Budgeting module which ensures that operating standards are integrated with the budget processes, thereby ensuring complete accountability.
About Plus Services Company
Plus Services Company provides hospitality services at hotels, airports, parking lots, and cruise ports throughout the United States, Canada and Hawaii. With over 20 years of hospitality experience, Plus leads the industry in first class service. Plus provides a wide range of services including bellmen, valet parking, self-parking management, airport services, and the world’s first, TSA approved remote airline check-in system. Bags, Cars & Serv, each represents a segment of the services Plus provides. Find out more at www.airportbags.com
