Dallas, June 8, 2011 - UniFocus today announced that One Ocean Resort Hotel & Spa, Northeast Florida’s newest beachfront boutique resort and located in Atlantic Beach, regularly exceeds meeting planner expectations with the utilization of the company’s MEETINGScope system. One Ocean Resort is a four diamond AAA property that includes 10,500 square feet of flexible, state-of-the-art meeting space.
“We are excited about our partnership with UniFocus to improve meetings and events performance,” said Sileshi Mengiste, Divisional Vice President, Luxury Division. “MEETINGScope enables us to distill the most critical information from event planners so we can identify trends and step up our game to ensure we’re creating ’top of mind’ awareness as their number one venue choice—and build repeat meetings business.
“As a result of implementing MEETINGScope, we have captured meeting planner comments that indeed confirm our staff regularly exceeds expectations in every way,” continued Mengiste. “We are also getting a much higher intent to return and recommend from groups, some even booking one year in advance. And when we share these results with our team members, they are even more inspired to build upon their success.”
UniFocus’MEETINGScope gives venue providers specific information about the service experience and how they can better manage the entire meeting from initial contact to event delivery. This knowledge enables them to ramp up service levels, earn meeting planners’ loyalty and literally keep business from walking away.
“The most compelling reason to have MEETINGScope is so that you can identify where revenue is at risk and what critical issues are impacting the event planner’s intent to return,” said Mark Heymann, President and CEO of UniFocus. “That knowledge can then be translated into millions of dollars in otherwise lost revenue.
“Our business partnership with One Ocean Resort Hotel & Spa demonstrates how MEETINGScope continues to gain traction in the hospitality industry as best-in-class for both growing and keeping meetings and events business,” added Heymann. “We are pleased about their success rate in building loyal meeting planners and booking more business; we wish them continued success in growing their meetings revenue even more.”
To read Meeting Planner testimonials about One Ocean Resort captured from feedback, please visit:http://www.oneoceanresort.com/meetings_and_events/meeting_reviews.cfm.
MEETINGScope utilizes survey questions designed to distill the most critically important issues surrounding the meeting planner experience, and includes these key benefits:
- Close More Business: Meeting Planner Profile helps identify hot buttons to so that you can better understand their needs.
- Assign the Right Personnel: Staff Matrix Reporting helps you staff the right personnel with the right meeting to ensure intent to return.
- Quantify Revenue at Risk: Know the Cost of Quality by market segment and booking type—from a dashboard.
- Identify Critical Issues: Know what will impact Event Planner’s loyalty the most!
- Determine Why Business is at Risk: Easily view see event results timeline from a color-coded format by dates.
MEETINGScope enables venue providers to match the right staff with the right meetings by drawing from a database of more than 250,000 meeting-planner profiles. Additionally, rich-media online sales tools enable you to book more events business as a vital ongoing source of revenue. An integrated Action Plan Tracking System that ties directly to a Meeting Planner Response System ensures that proper service recovery occurs.
About One Ocean Resort Hotel & Spa
The 193 rooms and stylish suites at One Ocean Resort are all adorned with One Ocean Docents, which serve as individualized intuitive hosts. Azurea, the signature restaurant of the resort is true to its coastal surroundings, providing an elegant, artfully inspired atmosphere, where a view of the ocean is accessible from any seat in the house. As the only full-service oceanfront spa in Northeast Florida, The Spa at One Ocean touts beautiful floor-to-ceiling views of the Atlantic Ocean and 40 marine-inspired treatments.
Managed by The Gallery, a collection of luxury resorts by Remington Hotels, One Ocean Resort is a AAA four-diamond property and only 25 miles from Jacksonville International Airport. The resort is nestled directly across from the picturesque Beaches Town Center, luring guests in with its cobblestone streets featuring an eclectic mix of shops, restaurants, art galleries, ice-cream parlors and nightlife options.
To experience or learn more about One Ocean Resort, call (800) 874-6000, visit www.oneoceanresort.com and find us on Twitter and Face Book.
