January 13, 2017 – Published in Hotel Online - The AAA Five-Diamond Monarch Beach Resort has chosen to implement UniFocus’ Web-based MEETINGScope, the most advanced system available for gathering critical meeting planner feedback.
The survey and analysis tool allows organizations to understand how planners perceive entire experiences, from the time they are contracted through the event’s end, and identifies areas in which adjustments can be made to increase meeting and event planners’ intent to return and recommend. This is the second UniFocus solution to be installed at Monarch Beach Resort, and the ninth UniFocus solution for the resort’s management company, KSL Resorts.
“Given the successes we’ve had with GUESTScope, and the successes other KSL Resort properties have experienced with MEETINGScope, it was clear that UniFocus’ solution was the best choice for enhancing and growing our meetings and event business,” said Hector Rubio, director of catering and special events at Monarch Beach Resort.
“We’re pleased to be expanding our partnership with Monarch Beach Resort,” said Mark Heymann, UniFocus’ CEO and founding partner. “With MEETINGScope, the resort will have the insight necessary to optimize experiences throughout the lifecycle of an event, and to consistently exceed the expectations of event planners.”
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