Mark Heymann article in Global Business and Organizational Excellence

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Click here to read Mark Heymann's latest article, Today’s Tri-Fold Approach to Workforce Management Integrates Labor Management, Customer Satisfaction and Employee Engagement, published in Global Business and Organizational Excellence published, July/August 2015, Volume 34 Number 5. Copyright © 2015 Wiley Periodicals, Inc., A Wiley Company.

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