Every individual employee on your team is unique. This makes it challenging to know what the team thinks as a whole. Where are your manager’s efforts best focused to propel your team’s performance to the next level? Simplifying feedback data provides organizations with the opportunity to develop strategies to improve employee engagement and performance.
Smart HR professionals realize that incorporating a staff feedback program creates higher levels of employee involvement, retention, and performance. Continuous feedback is essential for successful employee and guest satisfaction. UniFocus’ analytic reporting provides essential knowledge to help managers focus on improving the overall customer experience and achievement of business goals.
UniFocus’ dashboard provides real opportunities to drive staff engagement and address key opportunities to improve communication and team strength.When organizations successfully engage their customers and their employees, they can experience a 240% boost in performance*.
By tracking staff satisfaction with STAFFScope, organizations can easily:
Improve employee engagement by effectively appreciating staff members, resulting in increasing customer satisfaction
Develop targeted, proactive strategies across the company to recognize and reward high performers and to address low engagement levels
Increase employee retention by better understanding the relationship between performance, engagement, and loyalty
Produce a higher return on asset value with higher customer intent to return and recommend
Industries are facing increasing competition to hire skilled workers and retain top talent. Retaining experienced employees reduces the cost of onboarding and training staff. Companies with engaged employees have a higher potential to retain and promote employees, reducing employer expenses and increasing staff satisfaction. Simply, engaged employees are more productive, customer-centric, and drive profit and revenue. Disengaged employees erode the bottom line and interfere with morale in the operation.
STAFFScope, UniFocus’ web based employee survey feedback system, provides savvy operators the tool to focus, create and maintain a healthy workplace culture. STAFFScope provides a true understanding of how employee perceptions of their workplace directly impact guest experiences.
(*source: State of the American Workplace Report - Gallup, 2013)