Do Your Managers Know How To Optimize Labor?

February, 4, 2013, B.I. Tools: Labor Standards Tutorials (LSTs.) UniFocus, the leading hospitality provider of Smart Productivity Tools for Labor Management is proud to present the newest addition to their vast array of Business Intelligence Learning Tools, Labor Standards Tutorials (LSTs). “The Key to improving your productivity resides within your front line managers and their ability to effectively understand how to optimize your labor force. 

Labor Standards Tutorials are learning tools designed for both front and back of house management teams. LSTs empower management teams, perpetuating their use of Labor Management technology by providing them with itemized guidelines that allow them to develop, and if necessary redevelop, labor standards that deliver high product ivity with optimal customer service quality.”(Mark Heymann, President and CEO ofUniFocus).

The Labor Standards Tutorials have been designed to be unique to the hospitality industry and are applicable in any hospitality setting, providing your management teams access to thirty plus years of hospitality labor management consulting experience. Guidelines within LSTs have been distilled down into eight specialized tutorials for key hospitality departments including ; Front Office Operations, Guest Services, Restaurants, Beverages, Culinary,Stewarding, Housekeeping, and Laundry departments.

The Labor Standards Tutorials offer a combination of documents and worksheets that assist in offsetting labor management turnover, as they clearly define to incoming management how company standards have been developed, providing easy to follow learning tutorials with itemized steps guiding them all the way through the entirety of the Labor Standards development lifecycle.

Standards development guidelines within the Labor Standards Tutorials include:

• Data collection: to develop a baseline for guest demand patterns ad historical performance.
• Task lists:  to detail each activity the employee(s) are responsible for completing at the beginning, during or end of the shift.
• Capacities:to determine how many guests an employee can effectively and efficiently serve / service at a given point in time.
• Staffing Standards: to accurately reflect the relationship of key business indicators to the amount of time required to accomplish assigned work to expected quality levels.
• System development: established by combining the guest flow data, the employee capacity, and the revenues (both actual and/or forecasted).
• Quality assurance: encompassing a series of planned steps designed to provide confirmation of expected quality of services.
• Glossary of Department Terms: designed primarily for new hires.

“The new Labor Standards Tutorials are valuable work method analysis learning tools that assist both management and executives in the development and optimization of their labor standards. Designed to get your management team to the point where they can build accurate and cost effective standards themselves, the Labor Standards Tutorials offer a simple approach to optimal labor use in order to reinforce your drive for further improvement throughout all hospitality departments.”(Ted Brennan, Director of Operations at UniFocus).