Implementation Consultant, London

Hybrid

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.

Unifocus’ software is designed to: 

  1. Enhance staff productivity
  2. Lower property labour costs
  3. Help manage all the various on-site employees to strict labor standards that drive efficiency without sacrificing guest satisfaction
  4. Efficiently execute daily operational workflows
  5. Provide insights into individual and department performance to highlight areas within a property that have been exceeding expectations or having frequent issues
  6. Increase asset life

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company. 

Visit https://www.unifocus.com for more details.

ABOUT THE JOB:

As an Implementation Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.

WHAT WILL YOU DO:

  • Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.
  • Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.
  • Deliver outstanding training to clients across departments and positions.
  • Assume responsibility for all pre-site preparation and post implementation feedback.
  • Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
  • Proactively identify ‘at risk’ customers and red flag to the Account Management team.
  • Adhere to processes defined for case logging and project feedback.
  • Adhere to internal SLAs for Support and Customer Satisfaction.
  • Contribute to Product Improvement and Innovation based on customer feedback collected by you.

WHAT ARE WE LOOKING FOR:

  • Possess at least 4+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 8 years or more.
  • Familiarity with hotel software/technology systems.
  • Excellent command over written and spoken English.
  • Excellent command over written and spoken German / Spanish / Italian.
  • Excellent Presentation Skills.
  • Excellent Business Communication skills.
  • Willing to travel extensively.
  • Confident, disciplined and Focused on Customer satisfaction.
  • Strong Problem-solving Skills.
  • Ability to build relationships and quickly develop trust with executives.
  • Aren’t afraid of taking ownership and accountability.

THE UNIFOCUS EXPERIENCE:

The physical, mental, emotional, and financial health of our people is something we always care about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.

WE OFFER (of course, in addition to your compensation):

  1. Health insurance
  2. Paid time off
  3. A flexible working environment means we balance what you need and what works for the business.
  4. A hybrid approach to the future of work
  5. Parental leave
  6. Professional development assistance
  7. Referral program