System Integrations
Connected Housekeeping That Works Across the Entire Hotel Operation
In hospitality, room readiness isn’t just about cleaning — it’s about coordination. Unifocus integrates seamlessly with your property management system (PMS), service recovery workflows, and maintenance tools to ensure every department is aligned and every guest room is truly ready.
These integrations eliminate operational silos and make room status updates, defect tracking, and task communication seamless — so no one’s waiting, guessing, or duplicating work.
Real-Time Room Status, Priorities, and Guest Context
PMS Integration
Unifocus integrates bi-directionally with leading PMS platforms to synchronize room status and guest information.
Live Sync Includes:
- Room occupancy and reservation status
- Stayover vs. checkout flagging
- Early check-in or late checkout alerts
- VIP, loyalty tier, and group info
- Do Not Disturb and Out of Order status
Why It Matters:
- Clean the right rooms at the right time
- Minimize wait times for early arrivals
- Automatically adjust assignments based on PMS triggers
Turn Room Defects Into Actionable Work Orders
Maintenance Integration
During cleaning or inspection, attendants and supervisors can flag maintenance issues in the Unifocus app — triggering automatic work orders routed to engineering.
Maintenance Integration Capabilities:
- Report issues with room-specific context
- Attach photos, comments, and timestamps
- Auto-assign tasks based on issue type or location
- Update room status based on repair progress
- Sync resolution with housekeeping for re-clean if needed
Use Cases:
- Speed up resolution of faulty HVAC, lighting, or fixtures
- Prevent re-assigning rooms before defects are fixed
- Log recurring issues for asset lifecycle tracking
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Link Guest Complaints to Operational Fixes
Glitch/Service Integration
Guest feedback often overlaps with housekeeping — from cleanliness concerns to missing amenities. Unifocus connects service recovery (Glitch) workflows to room-level housekeeping data.
Key Integrations:
- Trigger Glitch tickets directly from task sheets or inspections
- Associate guest complaints with specific rooms, dates, and attendants
- Track service response time and re-clean assignments
- Feed guest insights back into training and quality assurance
Impact:
- Faster issue resolution
- Higher guest satisfaction
- Closed feedback loops between front desk and operations
A Single Source of Truth for Every Department
Unified Room Readiness Status
Because all modules — housekeeping, maintenance, inspections, PMS, and service — are connected, Unifocus provides a single, real-time view of room readiness.
Readiness Dashboard Includes:
- Cleaning status
- Inspection status
- Maintenance status
- Service issues (open/closed)
- Final "Guest Ready" flag once all systems are cleared
Why It Works:
- No more “ready” rooms that still need rework
- Streamlined communication between teams
- Full transparency for the front desk and operations leaders
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Ready to Ditch Paper and Power Up Your Housekeeping Team?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
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