Hotel Operations Software That Keeps Every Department Moving
Amplify Operational Efficiency Across Each Property
Unifocus Operations — formerly the Knowcross platform — gives hotel teams the tools they need to deliver five-star service with speed and consistency. From housekeeping and maintenance to service recovery, inspections, and lost & found, our mobile-first modules help your frontline teams work smarter and respond faster.
Built for the pace of hospitality, our suite drives efficiency, accountability, and guest satisfaction at scale.
Housekeeping Management
Faster Room Turns. Smarter Assignments.
Automatically assign rooms based on priority, proximity, and availability. Unifocus gives housekeeping teams mobile access to real-time updates, task sheets, and room status changes — while supervisors gain visibility to rebalance work on the fly.
Key Differentiators:
- Intelligent room assignment and auto-routing
- Live task sheet updates
- Supervisor tools for reassignment and status tracking
- Integrates with PMS and other Unifocus modules
Service Recovery (Glitch Management)
Log, Track, and Resolve Issues in Real Time
Capture service issues from any department and route them immediately to the right team. The Unifocus Service (Glitch) module creates transparency and accountability, ensuring faster resolutions and better guest experiences.
Key Differentiators:
- Mobile service issue logging
- Automatic task routing and escalation
- Audit trail and response time reporting
- Integrated guest feedback loop
Maintenance & Engineering
Operational Uptime Starts with Better Workflows
Streamline preventive and reactive maintenance with a mobile-first work order system that makes it easy for engineers to log, complete, and track tasks on the go — while giving managers the insight to plan better.
Key Differentiators:
- Scheduled and on-demand maintenance workflows
- QR code scanning for asset-based work orders
- Escalation triggers and SLA tracking
- Analytics for frequency, resolution time, and trends
Inspections
Consistent Standards Across Every Room and Space
Maintain quality and brand standards with configurable inspection templates. Whether for rooms, public spaces, safety, or pre-opening checks, Unifocus ensures nothing slips through the cracks.
Key Differentiators:
- Mobile inspection forms with scoring and photos
- Configurable by department and property
- Track trends and recurring failures
- Share reports instantly with teams or auditors
Lost & Found
Never Lose Track of What Guests Leave Behind
Log, store, track, and return lost items with an integrated, auditable system. Unifocus Lost & Found reduces guest friction and closes the loop for your team with full item history and documentation.
Key Differentiators:
- Centralized item logging with photos and metadata
- Chain of custody tracking
- Guest communication and return workflows
- Searchable database and audit history
Minibar Management
Simplify Inventory Tracking and Room Charges
Enable housekeeping and minibar teams to quickly track consumption and restocks from a mobile device. Unifocus helps reduce revenue leakage and improve reporting on usage trends.
Key Differentiators:
- Mobile minibar entry during room turns
- Restocking logs by item and room
- Reporting for inventory and revenue
- Integration with PMS and billing systems
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“Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.”
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