Amplify operational efficiency across each property

Hotel operations software that keeps every department moving

Unifocus Operations — formerly the Knowcross platform — gives hotel teams the tools they need to deliver five-star service with speed and consistency. From housekeeping and maintenance to service recovery, inspections, and lost & found, our mobile-first modules help your frontline teams work smarter and respond faster.

Built for the pace of hospitality, our suite drives efficiency, accountability, and guest satisfaction at scale.

Housekeeping Management

Faster Room Turns. Smarter Assignments.

Automatically assign rooms based on priority, proximity, and availability. Unifocus gives housekeeping teams mobile access to real-time updates, task sheets, and room status changes — while supervisors gain visibility to rebalance work on the fly.

Key Differentiators:

Intelligent room assignment and auto-routing
Live task sheet updates
Supervisor tools for reassignment and status tracking
Integrates with PMS and other Unifocus modules

Service Recovery (Glitch Management)

Log, Track, and Resolve Issues in Real Time

Capture service issues from any department and route them immediately to the right team. The Unifocus Service (Glitch) module creates transparency and accountability, ensuring faster resolutions and better guest experiences.

Key Differentiators:

Mobile service issue logging
Automatic task routing and escalation
Audit trail and response time reporting
Integrated guest feedback loop

Maintenance & Engineering

Operational Uptime Starts with Better Workflows

Streamline preventive and reactive maintenance with a mobile-first work order system that makes it easy for engineers to log, complete, and track tasks on the go — while giving managers the insight to plan better.

Key Differentiators:

Scheduled and on-demand maintenance workflows
QR code scanning for asset-based work orders
Escalation triggers and SLA tracking
Analytics for frequency, resolution time, and trends

Inspections

Consistent Standards Across Every Room and Space

Maintain quality and brand standards with configurable inspection templates. Whether for rooms, public spaces, safety, or pre-opening checks, Unifocus ensures nothing slips through the cracks.

Key Differentiators:

Mobile inspection forms with scoring and photos
Configurable by department and property
Track trends and recurring failures
Share reports instantly with teams or auditors

Lost & Found

Never Lose Track of What Guests Leave Behind

Log, store, track, and return lost items with an integrated, auditable system. Unifocus Lost & Found reduces guest friction and closes the loop for your team with full item history and documentation.

Key Differentiators:

Centralized item logging with photos and metadata
Chain of custody tracking
Guest communication and return workflows
Searchable database and audit history

Minibar Management

Simplify Inventory Tracking and Room Charges

Enable housekeeping and minibar teams to quickly track consumption and restocks from a mobile device. Unifocus helps reduce revenue leakage and improve reporting on usage trends.

Key Differentiators:

Mobile minibar entry during room turns
Restocking logs by item and room
Reporting for inventory and revenue
Integration with PMS and billing systems

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

Unifocus Time & Attendance machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. Unifocus Time & Attendance can be customized to the work rules for your area."

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at Unifocus to know just how stellar it has been to work with you. A+ rating, no question."

Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

Frequently Asked Questions

How does Unifocus hotel operations software optimize task management across multiple hotel properties?

What specific benefits does the real-time monitoring feature offer hotel managers?

How does Unifocus ensure faster resolution times for guest issues and maintenance requests?

What kind of integration capabilities does Unifocus offer?

How does the platform handle large-scale operations and chains with multiple properties?

How can the Unifocus hotel operations platform enhance staff efficiency and streamline daily operations?

How does the system prioritize guest requests?

Can the platform help track task performance and employee accountability?

How does Unifocus handle personalized guest services?

How can hotel operations software help reduce labor costs?

One Suite. Every Solution.

Ready to Streamline Hotel Operations Across Every Department?

Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.