Hotel Survey Software for guest and employee experience

Measure guest satisfaction to enhance experiences

Unifocus Survey helps hotel teams capture, analyze, and act on feedback from the people who matter most — your guests and your staff. Integrated with the Unifocus suite, it turns feedback into an operational advantage, helping you improve satisfaction, retention, and performance across the property.

With easy distribution, real-time reporting, and built-in follow-up tools, Survey gives you the insights you need to deliver consistently exceptional experiences.

Guest Experience Surveys

See What Guests Really Think — Then Take Action

Unifocus makes it easy to gather post-stay feedback across all touchpoints. Customize surveys to your brand, track satisfaction over time, and resolve issues quickly through real-time alerts and action workflows.

Key Differentiators:

Post-stay, post-interaction, or on-property surveys
Custom branding and question logic
Real-time alerts for negative feedback
Integration with Glitch (service recovery) and staff performance reviews

Employee Experience Surveys

Listen to Your Teams. Improve Retention and Culture.

Frontline feedback is your early warning system. Unifocus Survey gives employees a voice and helps leadership stay ahead of burnout, turnover, and satisfaction issues — with trend tracking, anonymity, and built-in analytics.

Key Differentiators:

Onboarding, pulse, and engagement surveys
Anonymous and named options
Team-, location-, and role-level insights
Benchmarks and retention risk indicators

Event & Group Surveys

Understand the Experience — Not Just the Logistics

Whether it’s a wedding, conference, or group block, Unifocus helps you gather feedback from planners and guests so you can refine your offerings, improve service delivery, and win repeat business.

Event Survey Features:

Custom templates for planners, attendees, or both
Feedback on setup, coordination, food & beverage, and service
Integrated follow-ups for poor ratings
Use event survey data to optimize staffing and workflows for future bookings
Tag comments and scores by department or outlet (banquets, AV, rooms)

Real-Time Dashboards and Trend Reporting

Spot Trends. Track Progress. Close the Loop.

Don’t just collect feedback — act on it. Unifocus gives you the ability to view scores in real time, filter by department or role, and drive accountability through easy-to-share reports and scorecards.

Key Differentiators:

Dynamic dashboards and filters
Trend analysis by time, team, or topic
Auto-generated scorecards for department heads
Export-ready reporting for leadership or ownership

Seamless Distribution and Access

Reach Guests and Staff Wherever They Are

Deliver surveys through email, QR codes, SMS, or kiosk — whatever makes sense for your operation. Unifocus supports flexible distribution strategies and multilingual surveys for global teams and international guests.

Key Differentiators:

Multiple delivery options (email, QR, kiosk, SMS)
Multilingual support
Integration with PMS and HR systems
Automated follow-up workflows

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

Unifocus Time & Attendance machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. Unifocus Time & Attendance can be customized to the work rules for your area.“

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at Unifocus to know just how stellar it has been to work with you. A+ rating, no question.“

Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

Frequently Asked Questions

What is Unifocus Survey and how does it help hotels?

What types of hotel surveys can be created with Unifocus?

How does Unifocus capture guest satisfaction insights?

Can Unifocus surveys be branded and customized?

How does Unifocus support employee engagement surveys?

Can Unifocus help manage event and group feedback?

How are survey insights linked to hotel operations?

What kind of reporting tools does Unifocus Survey include?

How can surveys be delivered to guests and employees?

Why is integrated survey software important for hotels?

One Suite. Every Solution.

Ready to Turn Feedback Into Your Next Competitive Advantage?

Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.