Hotel Survey Software for Guest and Employee Experience
Measure Guest Satisfaction to Enhance Experiences
Unifocus Survey helps hotel teams capture, analyze, and act on feedback from the people who matter most — your guests and your staff. Integrated with the Unifocus suite, it turns feedback into an operational advantage, helping you improve satisfaction, retention, and performance across the property.
With easy distribution, real-time reporting, and built-in follow-up tools, Survey gives you the insights you need to deliver consistently exceptional experiences.
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.png?width=200&height=200&name=Your%20paragraph%20text%20(2).png "Event Surveys")
Guest Experience Surveys
See What Guests Really Think — Then Take Action
Unifocus makes it easy to gather post-stay feedback across all touchpoints. Customize surveys to your brand, track satisfaction over time, and resolve issues quickly through real-time alerts and action workflows.
Key Differentiators:
- Post-stay, post-interaction, or on-property surveys
- Custom branding and question logic
- Real-time alerts for negative feedback
- Integration with Glitch (service recovery) and staff performance reviews
Employee Experience Surveys
Listen to Your Teams. Improve Retention and Culture.
Frontline feedback is your early warning system. Unifocus Survey gives employees a voice and helps leadership stay ahead of burnout, turnover, and satisfaction issues — with trend tracking, anonymity, and built-in analytics.
Key Differentiators:
- Onboarding, pulse, and engagement surveys
- Anonymous and named options
- Team-, location-, and role-level insights
- Benchmarks and retention risk indicators
Event & Group Surveys
Understand the Experience — Not Just the Logistics
Whether it’s a wedding, conference, or group block, Unifocus helps you gather feedback from planners and guests so you can refine your offerings, improve service delivery, and win repeat business.
Event Survey Features:
- Custom templates for planners, attendees, or both
- Feedback on setup, coordination, food & beverage, and service
- Integrated follow-ups for poor ratings
- Use event survey data to optimize staffing and workflows for future bookings
- Tag comments and scores by department or outlet (banquets, AV, rooms)
Real-Time Dashboards and Trend Reporting
Spot Trends. Track Progress. Close the Loop.
Don’t just collect feedback — act on it. Unifocus gives you the ability to view scores in real time, filter by department or role, and drive accountability through easy-to-share reports and scorecards.
Key Differentiators:
- Dynamic dashboards and filters
- Trend analysis by time, team, or topic
- Auto-generated scorecards for department heads
- Export-ready reporting for leadership or ownership
Seamless Distribution and Access
Reach Guests and Staff Wherever They Are
Deliver surveys through email, QR codes, SMS, or kiosk — whatever makes sense for your operation. Unifocus supports flexible distribution strategies and multilingual surveys for global teams and international guests.
Key Differentiators:
- Multiple delivery options (email, QR, kiosk, SMS)
- Multilingual support
- Integration with PMS and HR systems
- Automated follow-up workflows
“Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.”
“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”
“A+ rating, no question.”
One Suite. Every Solution.
Ready to Turn Feedback Into Your Next Competitive Advantage?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
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