In hospitality, how quickly and consistently you respond to guest issues defines your brand. Unifocus Service (formerly Glitch) gives hotel teams a real-time, mobile-first platform to log, track, resolve, and analyze every guest request and internal task — no matter who receives it or where it comes from.
From housekeeping alerts to front desk complaints to engineering work orders, Unifocus turns service recovery into a proactive, coordinated effort.
Forecast, schedule, and optimize across:
We bring together:
From your phone and tablet:
Frontline team members can log service issues, complaints, or requests directly into the Unifocus app — triggering automated routing based on type, location, and urgency.
Features:
Unifocus keeps teams accountable with automated escalation rules, response timers, and real-time visibility into resolution status.
Capabilities:
Unifocus connects Housekeeping, Front Office, Engineering, and beyond — so service requests are visible to the right people with the right context, every time.
Integrations Include:
Staff and supervisors have full visibility into open tasks and issues on their mobile devices, helping teams stay responsive and accountable.
Mobile Views Include:
Unifocus doesn’t just track what happened — it reveals how well your teams respond. Analyze trends by department, issue type, property, and guest feedback.
Analytics Features:
When connected with Unifocus Survey, Glitch issues can be tied to feedback outcomes — allowing you to validate service recovery, coach teams, and improve brand performance.
Features:
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