Work force engagement is paramount. Without it, even the most advanced labor management solutions will fail to fully optimize a...

The Ultimate Hospitality Workforce Optimization Playbook is your roadmap to improving hotel labor performance in 7 essential steps.

Published in Money, Inc. - Performance management is a term often used in discussions around improving an organization’s results....

Workforce optimization directly correlates to how satisfied guests are. From guest interactions to the service provided, workforce...

Hotel guest satisfaction has only one factor hoteliers should be concerned with: guest intent to return or recommendation. Ensure...

Guest satisfaction with a hotel experience is invaluable data for management. Drive guest's intent to return or recommend with the...

Published in Training magazine - By evaluating training ROI and engaging and empowering employees on an ongoing basis, employers...

Published in Hotel Executive – The first quarter is already painting an interesting picture, with promising forecasts for growth...

Data collection is an invaluable tool for all business. But how does it translate to results? You need a tool to find relevant,...