Workforce optimization directly correlates to how satisfied guests are. From guest interactions to the service provided, workforce...

Hotel guest satisfaction has only one factor hoteliers should be concerned with: guest intent to return or recommendation. Ensure...

Guest satisfaction with a hotel experience is invaluable data for management. Drive guest's intent to return or recommend with the...

Published in Training magazine - By evaluating training ROI and engaging and empowering employees on an ongoing basis, employers...

Published in Hotel Executive – The first quarter is already painting an interesting picture, with promising forecasts for growth...

Data collection is an invaluable tool for all business. But how does it translate to results? You need a tool to find relevant,...

Labor shortages particularly impact the hospitality and food service industries. How do you keep delivering quality service with a...

Published in The Hotel Experience – As the year draws to a close, industry executives dream of what they would like to see happen...

Mobile labor management is becoming more viable for hospitality businesses. With streamlined communication and scheduling, mobile...

Hotel owners and operators have long valued use of a labor management system as a smart and efficient way to understand, control...