Keeping the Pulse of Your Staff as You Navigate to a “New Normal”
Employee satisfaction during the 'New Normal' may not be as easy to measure as many think. Keep track of worker engagement in a...
Adjustments to Managing Time and Attendance that Every Hotel And Restaurant Should Consider in the Post-Covid-19 Environment
Post-COVID restaurants and hotels need to focus on efficiently keeping guests safe. They also face unique scheduling challenges...
Cross-Training Hospitality Staff: A Key Strategy for Managing Through the Post-COVID-19 Recovery
Cross-training has been an important hospitality strategy for enhancing profitability and is even more important during these...
Pre-Opening Considerations for Restaurants in a COVID-19 Environment
If you’ve decided to reopen your restaurant, you’re about to go through a process similar to your original opening but with a few...
Operating Restaurants in a Covid-19 Environment
The re-opening of our business world will create demands significantly different, from the way we shop, to the way we travel, to...
What Hotels Can Do Today to Return to Profitability QuicklyPost-COVID-19
Hoteliers must transition from triage to operations while providing the foundation needed to reduce the profitability gap as...
An Equitable Approach: Finding Answers to COVID-19’s Economic Impact
The damaging effects of the novel Coronavirus (COVID-19) are already upon us, and no country – nor industry – is safe from its...
Managing Labor as an Asset – DiamondRock Hospitality Achieves Stellar Results
LMS implementation with DiamondRock Hospitality showcases how an optimized workforce maximizes value while improving...
Employee Engagement is Critical to an Optimized Workforce
For a service business, intent to return and recommend is the dependent variable of optimized performance, because achieving that...
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