We surveyed 1,100 travelers about what is important to them post-COVID-19. The results indicate which services hotels need to...

This series brings insights from our team, providing helpful prompts as restaurants re-open and operate in the new “normal” with...

Labor management systems are becoming more and more necessary as the hospitality industry returns. Home-grown systems may not...

As you re-open your hotel or restaurant, take the pulse of your employees frequently to understand the issues they are facing.

Restaurants reopening after COVID will face unique back of the house challenges. Menu engineering and efficient scheduling are...

Ken Heymann discusses the labor market and how restaurants address different generations. Also addressing the needs of employee...

Employee satisfaction during the 'New Normal' may not be as easy to measure as many think. Keep track of worker engagement in a...

Post-COVID restaurants and hotels need to focus on efficiently keeping guests safe. They also face unique scheduling challenges...

Cross-training has been an important hospitality strategy for enhancing profitability and is even more important during these...

If you’ve decided to reopen your restaurant, you’re about to go through a process similar to your original opening but with a few...