Reconsidering the Hotel Service Experience
Hotel service and amenities have to be able to adjust with the market. They need quality service while allowing guests and...
What Hotels Can Do Today to Return to Profitability QuicklyPost-COVID-19
Hoteliers must transition from triage to operations while providing the foundation needed to reduce the profitability gap as...
An Equitable Approach: Finding Answers to COVID-19’s Economic Impact
The damaging effects of the novel Coronavirus (COVID-19) are already upon us, and no country – nor industry – is safe from its...
Labor Inefficiencies Waste Your Hotel Managers’ Time
Hotel labor inefficiency robs managers of flexibility and insight, keeping them from interacting with their teams and guests as...
The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or Recommend
Hotel guest satisfaction has only one factor hoteliers should be concerned with: guest intent to return or recommendation. Ensure...
The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies
Guest satisfaction with a hotel experience is invaluable data for management. Drive guest's intent to return or recommend with the...
TECHNOLOGY LEADERS OFFER THEIR WISH LIST FOR THE COMING YEAR
Published in The Hotel Experience – As the year draws to a close, industry executives dream of what they would like to see happen...
BEYOND ROOMS: APPLYING YIELD STRATEGIES TO HOTEL F&B REVENUE
Yield strategy of different types has been used by hotel owners and operators for years. Don't let your business fall behind the...
PIVOTING YOUR LABOR MANAGEMENT SYSTEM TO OPTIMIZE F&B REVENUE
Hotel owners and operators have long valued use of a labor management system as a smart and efficient way to understand, control...
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