For Restaurants to Recover, Unions and Lawmakers Must Step Up
Legislative changes need to be made that address the new reality for the hospitality & restaurant industries. Our response will...
How to Optimize Labor Management for COVID-19 Recovery
For hotels and restaurants, optimizing labor management processes has an entirely different meaning than it did in in the past.
3 Steps to Optimizing Staffing During COVID-19
The hospitality industry faces a unique set of challenges that will require hotels to take an adaptive approach to staffing during...
Hotels Must Implement New COVID-19 Labor Practices to Comply with Evolving Guest Expectations
We surveyed 1,100 travelers about what is important to them post-COVID-19. The results indicate which services hotels need to...
Did You Furlough Your Labor Management System?
Labor management systems are becoming more and more necessary as the hospitality industry returns. Home-grown systems may not...
Understanding the Unique Issues Affecting Employee Engagement as Service Businesses Re-open
As you re-open your hotel or restaurant, take the pulse of your employees frequently to understand the issues they are facing.
Two Ways Your Guest Feedback Efforts Need to Change in Today’s Environment
Guest expectations in hospitality and other service-based industries have changed. Don't get left behind due to out-dated tech and...
Adjustments to Managing Time and Attendance that Every Hotel And Restaurant Should Consider in the Post-Covid-19 Environment
Post-COVID restaurants and hotels need to focus on efficiently keeping guests safe. They also face unique scheduling challenges...
Cross-Training Hospitality Staff: A Key Strategy for Managing Through the Post-COVID-19 Recovery
Cross-training has been an important hospitality strategy for enhancing profitability and is even more important during these...
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