Understanding the Unique Issues Affecting Employee Engagement as Service Businesses Re-open
As you re-open your hotel or restaurant, take the pulse of your employees frequently to understand the issues they are facing.
Two Ways Your Guest Feedback Efforts Need to Change in Today’s Environment
Guest expectations in hospitality and other service-based industries have changed. Don't get left behind due to out-dated tech and...
Managing the Back of the House in Post-COVID-19 Re-Opening
Restaurants reopening after COVID will face unique back of the house challenges. Menu engineering and efficient scheduling are...
The Restaurant Technology Guys Podcast Ep. 78- Ken Heymann from UniFocus
Ken Heymann discusses the labor market and how restaurants address different generations. Also addressing the needs of employee...
Adjustments to Managing Time and Attendance that Every Hotel And Restaurant Should Consider in the Post-Covid-19 Environment
Post-COVID restaurants and hotels need to focus on efficiently keeping guests safe. They also face unique scheduling challenges...
Menu Engineering and Planning
Restaurant menus must be carefully considered for a myriad of factors in post-COVID-19 environment.
Cross-Training Hospitality Staff: A Key Strategy for Managing Through the Post-COVID-19 Recovery
Cross-training has been an important hospitality strategy for enhancing profitability and is even more important during these...
Pre-Opening Considerations for Restaurants in a COVID-19 Environment
If you’ve decided to reopen your restaurant, you’re about to go through a process similar to your original opening but with a few...
Reconsidering the Hotel Service Experience
Hotel service and amenities have to be able to adjust with the market. They need quality service while allowing guests and...
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