Did You Furlough Your Labor Management System?
Labor management systems are becoming more and more necessary as the hospitality industry returns. Home-grown systems may not...
Understanding the Unique Issues Affecting Employee Engagement as Service Businesses Re-open
As you re-open your hotel or restaurant, take the pulse of your employees frequently to understand the issues they are facing.
Two Ways Your Guest Feedback Efforts Need to Change in Today’s Environment
Guest expectations in hospitality and other service-based industries have changed. Don't get left behind due to out-dated tech and...
Adjustments to Managing Time and Attendance that Every Hotel And Restaurant Should Consider in the Post-Covid-19 Environment
Post-COVID restaurants and hotels need to focus on efficiently keeping guests safe. They also face unique scheduling challenges...
Taking Full Advantage of Available Demand with Post COVID-19 Restricted Restaurant Capacity
Restaurant capacity post-COVID has led many service industry business owners to take stock of day-to-day operations. Don't let...
Which Labor Tasks Actually Deliver Value to Hotel Guests?
Hotel guest expectations are always evolving. It’s crucial to understand which labor tasks are actually delivering value to your...
Hotel Guest Satisfaction Is Impossible Without Workforce Optimization
Workforce optimization directly correlates to how satisfied guests are. From guest interactions to the service provided, workforce...
The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or Recommend
Hotel guest satisfaction has only one factor hoteliers should be concerned with: guest intent to return or recommendation. Ensure...
The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies
Guest satisfaction with a hotel experience is invaluable data for management. Drive guest's intent to return or recommend with the...
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