Right Person, Right Time, Right Place: Plans for Workforce Alignment

In today's dynamic and competitive hospitality industry, hotels must adopt a strategic approach to workforce alignment to ensure that they have the right people, in the right place, at the right time. Workforce alignment is about matching employee skills and availability to the needs of the business, taking into account the unique characteristics of different guest segments and market trends.

Where Data Meets Staffing

To achieve this, hotels must first understand their most profitable business mix. This requires analyzing data on traditional demand segments, such as corporate travel and leisure, as well as emerging market trends, such as generational cohorts like millennials and Gen Z. By understanding the needs and preferences of different guest segments, hotels can tailor their operations and services to maximize revenue and profitability.

Once hotels have identified their most profitable business mix, they can make informed decisions about staffing levels, guest service, and operational productivity. This involves aligning the skills and availability of employees with the demands of the business. For example, during peak season or high-demand periods, hotels may need to increase staffing levels to ensure that guests receive the best possible service. Conversely, during slower periods, hotels may need to adjust staffing levels to control labor costs.

Automations and Self-Service Tools

Technology plays a critical role in workforce alignment by providing real-time data on business performance and employee availability. Automated scheduling tools can help hotels to optimize staffing levels and ensure that the right people are in the right place at the right time. Additionally, employee self-service tools can give staff greater control over their schedules, improving morale and reducing turnover.

Moreover, technology can also assist in providing training and development opportunities for employees, helping them to acquire the skills and knowledge needed to meet the demands of the hotel business. By investing in employee training and development, hotels can build a more skilled and productive workforce, which can lead to increased guest satisfaction and profitability.

Workforce alignment is essential for maximizing revenue and profitability in the hospitality industry. By identifying their most profitable business mix, hotels can make informed decisions about staffing, guest service, and operational productivity. Technology plays a critical role in workforce alignment by providing real-time data and automated scheduling tools, which can help hotels to optimize labor utilization and improve employee morale and productivity.