Optimization Requires Knowing One's Guest ... But What Does That Take to Accomplish?
Optimized hotel operations frequently exceed guest expectations. In today's tech-centered market, hotels are moving towards more...
Which Labor Tasks Actually Deliver Value to Hotel Guests?
Hotel guest expectations are always evolving. It’s crucial to understand which labor tasks are actually delivering value to your...
Hotel Labor Standards Must Evolve with Guest Expectations
A misalignment between real labor performance, guest satisfaction, and your performance standards could signal it’s time to...
Labor Inefficiencies Waste Your Hotel Managers’ Time
Hotel labor inefficiency robs managers of flexibility and insight, keeping them from interacting with their teams and guests as...
Employee Engagement: Mission Critical for Hotel Labor Productivity
Work force engagement is paramount. Without it, even the most advanced labor management solutions will fail to fully optimize a...
The Ultimate Hospitality Workforce Optimization Playbook
The Ultimate Hospitality Workforce Optimization Playbook is your roadmap to improving hotel labor performance in 7 essential steps.
The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor management with Unifocus
The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor management with Unifocus
GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECOMMEND
Guest feedback is one of the most important features in guest retention and likelihood of referral. Don't let your labor...
IT'S TIME TO CHANGE YOUR P&L ANALYSIS
Published in Money, Inc. - Performance management is a term often used in discussions around improving an organization’s results....
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