Two Ways Your Guest Feedback Efforts Need to Change in Today’s Environment
Guest expectations in hospitality and other service-based industries have changed. Don't get left behind due to out-dated tech and...
Guest expectations in hospitality and other service-based industries have changed. Don't get left behind due to out-dated tech and...
Restaurants reopening after COVID will face unique back of the house challenges. Menu engineering and efficient scheduling are...
Ken Heymann discusses the labor market and how restaurants address different generations. Also addressing the needs of employee...
Employee satisfaction during the 'New Normal' may not be as easy to measure as many think. Keep track of worker engagement in a...
Post-COVID restaurants and hotels need to focus on efficiently keeping guests safe. They also face unique scheduling challenges...
Restaurant capacity post-COVID has led many service industry business owners to take stock of day-to-day operations. Don't let...
Restaurant menus must be carefully considered for a myriad of factors in post-COVID-19 environment.
Cross-training has been an important hospitality strategy for enhancing profitability and is even more important during these...
If you’ve decided to reopen your restaurant, you’re about to go through a process similar to your original opening but with a few...