3 Steps to Optimizing Staffing During COVID-19
The hospitality industry faces a unique set of challenges that will require hotels to take an adaptive approach to staffing during...
Hotels Must Implement New COVID-19 Labor Practices to Comply with Evolving Guest Expectations
We surveyed 1,100 travelers about what is important to them post-COVID-19. The results indicate which services hotels need to...
Operating in the New Covid-19 Normal
This series brings insights from our team, providing helpful prompts as restaurants re-open and operate in the new “normal” with...
Did You Furlough Your Labor Management System?
Labor management systems are becoming more and more necessary as the hospitality industry returns. Home-grown systems may not...
Understanding the Unique Issues Affecting Employee Engagement as Service Businesses Re-open
As you re-open your hotel or restaurant, take the pulse of your employees frequently to understand the issues they are facing.
Two Ways Your Guest Feedback Efforts Need to Change in Today’s Environment
Guest expectations in hospitality and other service-based industries have changed. Don't get left behind due to out-dated tech and...
Managing the Back of the House in Post-COVID-19 Re-Opening
Restaurants reopening after COVID will face unique back of the house challenges. Menu engineering and efficient scheduling are...
The Restaurant Technology Guys Podcast Ep. 78- Ken Heymann from UniFocus
Ken Heymann discusses the labor market and how restaurants address different generations. Also addressing the needs of employee...
Keeping the Pulse of Your Staff as You Navigate to a “New Normal”
Employee satisfaction during the 'New Normal' may not be as easy to measure as many think. Keep track of worker engagement in a...
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