We surveyed 1,100 travelers about what is important to them post-COVID-19. The results indicate which services hotels need to...

This series brings insights from our team, providing helpful prompts as restaurants re-open and operate in the new “normal” with...

Labor management systems are becoming more and more necessary as the hospitality industry returns. Home-grown systems may not...

As you re-open your hotel or restaurant, take the pulse of your employees frequently to understand the issues they are facing.

Guest expectations in hospitality and other service-based industries have changed. Don't get left behind due to out-dated tech and...

Restaurants reopening after COVID will face unique back of the house challenges. Menu engineering and efficient scheduling are...

Ken Heymann discusses the labor market and how restaurants address different generations. Also addressing the needs of employee...

Employee satisfaction during the 'New Normal' may not be as easy to measure as many think. Keep track of worker engagement in a...

Post-COVID restaurants and hotels need to focus on efficiently keeping guests safe. They also face unique scheduling challenges...

Restaurant capacity post-COVID has led many service industry business owners to take stock of day-to-day operations. Don't let...