Optimizing workforce performance through technology and refined processes creates value for hotel operators, guests, and investors alike. Our new case study on DiamondRock Hospitality takes a closer look at some of the specific benefits provided by an optimized workforce that maximizes value while improving cost-efficiency and productivity.
A Tale of Two Properties
In the case study, we examine how we optimize performance in a least-cost environment to generate increased asset valuation for DiamondRock’s REIT investors. Using two DiamondRock properties as examples, a major convention hotel in Chicago and Cavallo Point Lodge in Sausalito, we examine the impact our Labor Management System (LMS) and engineered performance standards have on two distinctly different properties. The topics covered include:
- Background information and specific issues/needs for each property
- The role our consulting team played in identifying & addressing operational issues
- The difference between cost-cutting and a least-cost environment
- How employee engagement & guest satisfaction correlate with workforce optimization
- The impact of LMS and engineered labor standards on investor value
Impressive Results
After reading our case study, you’ll have a better understanding of the impact the right technologies and insights have on investor value. With an 8:1 ROI at the major convention hotel and a 7:1 ROI at Cavallo Point Lodge, our results speak for themselves. DiamondRock was able to meet and exceed their objective of increasing value for their investors by embracing the technologies, processes, and insights that drive workforce optimization.
Know someone trying to solve their workforce management problems? Share this post them! Or, if you have questions comments, leave them below.
