GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECOMMEND
Guest feedback is one of the most important features in guest retention and likelihood of referral. Don't let your labor...
IT'S TIME TO CHANGE YOUR P&L ANALYSIS
Published in Money, Inc. - Performance management is a term often used in discussions around improving an organization’s results....
Hotel Guest Satisfaction Is Impossible Without Workforce Optimization
Workforce optimization directly correlates to how satisfied guests are. From guest interactions to the service provided, workforce...
The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or Recommend
Hotel guest satisfaction has only one factor hoteliers should be concerned with: guest intent to return or recommendation. Ensure...
The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies
Guest satisfaction with a hotel experience is invaluable data for management. Drive guest's intent to return or recommend with the...
EVALUATE, ENGAGE, EMPOWER: TRANSFORMING TRAINING FROM TACTICAL TO STRATEGIC
Published in Training magazine - By evaluating training ROI and engaging and empowering employees on an ongoing basis, employers...
OPTIMIZATION: THE HOTELIER'S BEST WEAPON AGAINST AN UNCERTAIN ECONOMY AND TIGHT LABOR MARKET
Published in Hotel Executive – The first quarter is already painting an interesting picture, with promising forecasts for growth...
HOW THE SERVICE INDUSTRY CAN CORRAL BIG DATA INTO A BUSINESS-BUILDING TOOL
Data collection is an invaluable tool for all business. But how does it translate to results? You need a tool to find relevant,...
DELIVERING SERVICE IN A LABOR-SCARCE ECONOMY
Labor shortages particularly impact the hospitality and food service industries. How do you keep delivering quality service with a...
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