Hoteliers must transition from triage to operations while providing the foundation needed to reduce the profitability gap as...

The damaging effects of the novel Coronavirus (COVID-19) are already upon us, and no country – nor industry – is safe from its...

Labor management for hotels is varied and dynamic. Hoteliers should consider a LMS that is flexible enough to meet their unique...

For a service business, intent to return and recommend is the dependent variable of optimized performance, because achieving that...

Optimized hotel operations frequently exceed guest expectations. In today's tech-centered market, hotels are moving towards more...

The Ultimate Hospitality Workforce Optimization Playbook is your roadmap to improving hotel labor performance in 7 essential steps.

Guest feedback is one of the most important features in guest retention and likelihood of referral. Don't let your labor...

Published in Money, Inc. - Performance management is a term often used in discussions around improving an organization’s results....

Workforce optimization directly correlates to how satisfied guests are. From guest interactions to the service provided, workforce...

Hotel guest satisfaction has only one factor hoteliers should be concerned with: guest intent to return or recommendation. Ensure...