Balance Labor Costs with Guest Satisfaction

Forecasting business volumes is essential, and without the proper tools it can turn into a guessing game which leads to staffing issues, and ultimately affects customer satisfaction. UniFocus' LMS Forecasting module provides accurate forecasts by incorporating key business indicators, and ensuring quality of service. It continually fine tunes its precision while enabling managers with the ability to edit the final forecast.

Accuracy in forecasting business volumes will positively impact the customer experience, daily operations, employee satisfaction and the bottom line.

Key Benefits of UniFocus’ Forecasting tool:

  • View accurate daily and weekly business volume forecasts generated by at-a-glance, real-time data
  • Analyze historical trends and business volumes which leads to correct scheduling for the upcoming periods
  • Balance labor management with customer satisfaction
  • Increases employee productivity
  • Gives managers flexibility in editing final forecast

At UniFocus, we've taken the guesswork out of your company's forecast so that you can quickly realize the benefits of an optimized labor schedule.


  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     



  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center

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