Balance Labor Costs with Guest Satisfaction 

Forecasting business volumes is essential, and without the proper tools it can turn into a guessing game which leads to staffing issues, and ultimately affects customer satisfactionUniFocus' LMS Forecasting module provides accurate forecasts by incorporating key business indicators, and ensuring quality of service. It continually fine tunes its precision while enabling managers with the ability to edit the final forecast.

Accuracy in forecasting business volumes will positively impact the customer experience, daily operations, employee satisfaction and the bottom line.

Key Benefits of UniFocus’ Forecasting tool:

  • View accurate daily and weekly business volume forecasts generated by at-a-glance, real-time data
  • Analyze historical trends and business volumes which leads to correct scheduling for the upcoming periods
  • Balance labor management with customer satisfaction
  • Increases employee productivity
  • Gives managers flexibility in editing final forecast

At UniFocus, we've taken the guesswork out of your company's forecast so that you can quickly realize the benefits of an optimized labor schedule.

 

FEATURED RESOURCES

               


    


  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
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  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection

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  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     

UniFocus has developed a Total Workforce Performance platform of Labor Management and Time & Attendance Solutions that guarantees reduced labor costs, improved productivity, better employee engagement AND ensures overall staff performance to increase customer satisfaction. You can be assured of having the right employee, with the right skills, at the right time, in the right place, and with the right attitude, at the lowest possible cost.

At UniFocus, we have more than 35 years of experience supporting thousands of locations globally, in over 100 countries, in exceeding YOUR customer's expectations at the lowest cost!

We’re Total Workforce Performance - the Fusion of Workforce Management, Engagement, and Satisfaction.     

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