Maximize Workforce Productivity and Increase Customer and Employee Satisfaction

The key to success in any establishment is to consistently deliver an impeccable service experience while controlling expenses. Your workforce, which is your highest recurring expense, has a direct impact on customer satisfaction. However, managing your organization's labor can be complicated. Demand is constantly changing, and when labor is over-scheduled, costs soar. When your team is short-staffed, customer service suffers because your workers can't cover demand. With UniFocus’ cloud-based, user-friendly Labor Management System, you can auto-generate schedules and shifts based on task standards, as well as, team member availability and competency. You can also simultaneously reduce labor costs, compliance issues, and absenteeism, while improving retention and team engagement. Why simply manage your workforce when you can elevate it to new levels of performance?

The Labor Management System delivers tremendous value for operators and owners due to its compelling return on investment. We are so confident in our ability to generate cost savings that we have changed the game in workforce optimization by providing a money-back guarantee. We guarantee the Labor Management System will pay for itself within the first 12 months of operation or we will refund the difference. Labor Management System works smarter so your company doesn't have to work harder.

Utilize our robust solutions to easily:

  • Plan... Create standards that optimize operations and maximize productivity
  • Forecast... Staff labor accurately based on forecasted business volumes
  • Schedule... Utilize automatic scheduling to balance labor costs
  • Budget... Use actual daily labor standards to improve budgeting accuracy
  • Report... View real-time analytics and dashboards to understand big data instantly

You can also:

  • Increase employee engagement with 24/7 access via the UniFocus mobile app
  • Manage a global workforce and centralize analysis with multi-lingual workforce management applications

Take control and improve profits today!

Even though technology changes and continues to grow, our job stays the same: to help your team become more productive every day. UniFocus has been helping companies control labor costs by perfecting standards and improving operations for more than 35 years.

To find out how your business can take control, call us at 972-512-5000 or email us at


  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels


  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa

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