The key to success in any establishment is to consistently deliver an impeccable service experience. And you can’t go wrong when you can create accurate forecasts that enable you to synchronize labor resources with business demand—to optimize service and meet or exceed your standards. More effective resource utilization is a critical component of any strategy designed to ensure better operational performance and improved profitability. In today's business environment it is critical to take control of your company's most valuable, yet highest recurring expense - labor. Managing a global workforce is at your fingertips with multi-lingual workforce management applications powered by UniFocus. Save 5% - 10% of Gross Labor Expense.
Managing your organization's labor is complicated. Demand is constantly changing, and when labor is over scheduled, costs soar. When your team is short staffed, customer service suffers because your workers can't cover demand. With UniFocus’ cloud-based, user-friendly Labor Management System (LMS) and our hands-on approach, your business will have the right staffing in the right place at the right time, bringing balance to labor costs and guest satisfaction.
Your organization can easily tackle the complexities of budgeting, planning, and workforce scheduling with LMS’ accurate forecasting of business volumes, plus receive up-to-date reporting. LMS works smarter so your company doesn't have to work harder.
UniFocus has been controlling labor costs by perfecting standards and improving operations for more than 35 years. A simple way to manage your workforce smarter, reduce labor expense and balance quality.
Even though technology changes and continues to grow, our job stays the same: to help your team become more productive every day.
"The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
- Ian Dailey, Director of Organizational Development of Canyons Resort
"UniFocus' expertise in meetings and events, the great price point, and superiority of the product fit our needs. UniFocus has been out front with its technology, and providing great business tools to track the meeting planner's reviews effectively and efficiently."
- Shawn Dixon, Corporate Operations Manager for Vail Resorts Hospitality
"UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability."
- Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide