Increase Profits through Improved Labor Efficiencies with LMS for Select-Service Hotels

UniFocus’ Select-Service LMS is specifically designed to meet the scheduling and labor management needs of select-service hotels, allowing them to improve labor efficiencies and perform at the optimal labor cost while continuing to drive revenue through superior guest satisfaction.

View/Time bullet

Automated scheduling matches staff to forecasted business volumes.

  • A proprietary algorithm analyzes historical data and accurately predicts business volumes for each unique day at each unique location.
  • With an accurate forecast, you can schedule staff to meet your guests’ needs without overscheduling, reducing labor costs and ensuring your staff can still provide quality service.
  • Compliance is ensured by built-in scheduling rules that can be customized to fit regulations specific to each location.
Revenue bullet

Simplified schedule management and mobile accessibility save time.

  • View schedules by employee, job, (or both) on an hour by hour basis to easily ensure staff is available to meet guest needs.
  • Drag-and-drop and copy-and-paste functionality make schedule management simple and quick.
  • A mobile app allows employees to view schedules, swap or drop shifts, and request time off from anywhere at any time.

Advanced analytics identify opportunities to improve bottom line.

  • Real-time dashboards utilize cutting-edge analytics to provide instant insight into the performance of the organization overall, by region, by property, and/or by department.
  • Advanced analytics provide the ability to delve further with easy-to-understand analyses, graphs, and comparison data.
  • Reports can be exported to Excel and automated to run on a specific schedule.
 

     




  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection
  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort

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