The key to success in service industries is to put every asset to its best possible use. When the right resources are utilized at the right time, with the right attitude, and synchronized with business demand, you achieve optimal performance. And a fully engaged staff increases the odds of repeat business and making sure revenue doesn’t walk out the door and drives guest satisfaction.
A decade ago, guest satisfaction was often considered and end in itself. Today, it is clear that the impact of keeping guests satisfied is far reaching. A direct result of well trained and satisfied employees, levels of satisfaction determine long term guest loyalty and ultimately overall profitability. UniFocus' LMS provides total workforce performance by forecasting, scheduling, budgeting, planning, and setting service quality standards. To manage a 21st century workforce, you need 21st century solutions powered by UniFocus.
UniFocus' technologies guides organizations to:
Control labor costs and properly allocate resources, increasing the R.O.I.
Analyze performance to identify opportunities for improvement and savings
Gain knowledge and insight for strategic organizational development, improving operations
Increase operational efficiencies
Foster dynamic employee scheduling
Measurably impact profitability
A workforce management system is an integral part in running a business, but an effective workforce management system is the key to operating a thriving company. A business’ most beneficial asset is labor, but managing your employees can be complicated. Drafting the perfect schedule can be a time-consuming process for any manager. Time spent creating schedules at a desk leads to reduced customer interaction, resulting in sales and profit dollars walking. Excessive and unplanned overtime hours, mis-punches, confusion in shift availability, over scheduling, etc. contribute to raising the sizeable cost of labor. In order to render first class service, appropriate resources must be allocated to meet guest demands. If, for example, only one front desk associate shows up to work, service delivery and hence guest satisfaction will suffer. It is now easier than ever to span business across the globe in six continents or in your own backyard while supporting a diverse team in the language of their choice.
At UniFocus we Total Workforce Performance with proven industry leading labor management solutions, and a vast understanding of various markets due to a wide-ranging global presence. We help your company maximize workforce productivity, customer satisfaction, and create a healthier bottom line for your business, without sacrificing employee satisfaction leading to a stimulating work place culture.
UniFocus' cloud-based, user friendly workforce management system includes a Labor Management System (LMS), Forecasting business volumes, accurately scheduling employees, giving them the freedom and access to manage their schedules, and planning are all major components in successfully conducting labor --forecasting, Planning, Scheduling, Reporting, and Budgeting, a Time and Attendance System, and a HRMS tool. The applications seamlessly integrate with existing payroll and human capital management (HCM) systems helping to avoid collecting and combining data from various tools.
Key Benefits of UniFocus' Workforce Management:
Easy business forecasting, staff planning and labor analysis
Save up to 10% of labor costs, and sometimes more, by right-sizing your workforce
Innovative systems balance staffing needs while maximizing productivity, service, and quality
Guaranteed ROI within 12 months
On-demand easy scheduling
Handle employee hours and scheduling concerns from anywhere with T&A Mobile Apps
Prevent penalties with customizable reports for governmental compliance on all levels, such as the ACA, FLSA, and FML
Accurate labor analysis for hours worked by full-time, part-time, and seasonal employees
Real-time data to determine benefits eligibility
Available in English, Spanish, French, Japanese and Simplified Chinese.
At UniFocus, we have developed a complete set of tools that leverages specific knowledge of your manager, their company and the market they serve with accurate data to dramatically improve productivity with the right labor resources, at the right time and in the right place. We balance your business' labor costs while maintaining or improving customer satisfaction.
"The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
- Ian Dailey, Director of Organizational Development of Canyons Resort
"Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."
- Si Sloman, Principal MJS Hotels
"The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."
- Cara Federici, Director of Sales & Marketing with Skytop Lodge
"Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
- Mike Straube, Corporate Director of Finance, Trump Hotel Collection